Job Description

The TECHNICAL ANALYST ASSOCIATE reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

RESPONSIBILITIES:

• General Technical Skills:
  • Develops technical skill for assigned services and systems while learning the integration and interaction of all supported services and systems.
  • Provides technical guidance and support for computing systems and systems integration.
  • Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use.
  • Develops diagnostic skills and expertise to assist with problem determination and solution, including vendors and manufacturers, across the assigned NMHC distributed system IT environment.
• Customer Service:
  • Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc).
  • Works effectively in supporting the application teams with project and support activities.
  • Actively participates and communicates with the project teams.
  • Assists in delivery of effective support by seeking a thorough understanding of the team's goals and objectives.
  • Develops an understanding of the business and clinical processes at NMHC and the operational environments of assigned customers.
• Communication Skills:
  • Communicates clearly, responsively, and purposely with customers and team members.
  • Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.
• Planning:
  • Supports system to network connectivity and interfacing to assure stable integration of the NMHC distributed system IT environment.
  • Gathers business requirements, writes technical specifications and assists with implementation of systems and system changes to address changing application requirements.
  • Provides technical support including the identification and implementation of NMHC best practice standards.
• Personal and Staff Development:
  • Contributes to ongoing process to integrate vendor, manufacturer and point-expertise technical knowledge into NMHC.
  • Seeks to improve talents and skills consistent with overall IS direction.
  • Acts as a resource for members of the application teams.
• Teamwork:
  • Focuses on IS team success and promotes collaborative efforts with others.
  • Shifts among different technical and project roles as required by situation.
  • Adapts to rapid change and multiple priorities.
  • Contributes to the IS Knowledge Repository.

AA/EOE

Qualifications

REQUIRED:

• 1+ years of technical experience
• Excellent verbal and written communications skills

PREFERRED:

• 1+ years of experience in core discipline in the healthcare industry.
• Bachelor's degree in related field (or equivalent experience)

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.