Job Description
The Server reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Server supports the Department of Food & Nutrition by providing patient meal service to include: accurate tray assembly and may include some delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items. The Server supports service excellence standard to include but not limited to patient satisfaction through consistent adherence to plating standards, portion control and communication with cooks, chefs and managers as appropriate to ensure quality products. The Server is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.
** Responsibilities:**
- Must be able to follow oral and written instructions such as policies and procedures
- Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
- Must be able to read and comprehend menu spreads and meal standard guidelines
- Adheres to diet and allergy restrictions for patient food orders
- Must be knowledgeable of diet restrictions as outlined on diet spreads
- Assembles trays according to patients menu on ticket in a timely and accurate manner
- Must display a “Can-Do” - Service Excellence mindset
- Follows facility and departmental infection control policies and procedures
- Observes HIPAA and Patient Identification guidelines
- Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator
- Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service.
- Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, patients and visitors
- Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
- Follows established food-handling practices to maintain food safety standards and comply with infection control procedures
- May on occasion serve and retrieve patient trays from patient rooms in a courteous and professional manner
- Accurately delivers trays to patients and visitors according to established procedures when needed
- Delivers floor stock daily according to pars as requested
- Rotates floor stock according to food safety procedures as requested
- Documents refrigeration temperatures daily in patient pantries that contain floor stock as requested
- Operates equipment properly, safely and efficiently according to established procedures
- Reports all damaged and unsafe equipment to management
- Completes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning
- Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals
- Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets
- Maintains work station area in clean and orderly manner
- Completes routine projects or detail cleaning duties as assigned
- Attends department in-services and meetings
- Completes Hospital required training and surveys
- May assist in Dishroom as needed
- Follow established break schedule unless otherwise directed by manager
- Maintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of food
- Maintains established levels of supplies for work area
- Notifies management of workload status and availability for additional assignments or need of additional assistance
- Assists in the orientation of new employees in the department by demonstrating basic duties of job
- Responds to management requests in a positive and timely manner
- Performs other duties as assigned
AA/EOE.