Job Description
The Regulatory Planning Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Regulatory Planning Support Specialist under the direction of managers and directors, has an assigned portfolio. The portfolio may include work related to the Community Health Needs Assessment, the Community Health Improvement Plan, and/or other Northwestern medicine programs that may align with the External and Community Affairs Division.
** Description**
- Adept at developing key relationships with internal and external stakeholders
- Coordinates and leads training for staff/volunteers
- Monitors outside resources for regulatory/clinical care changes that could impact the programs
- Provide informal coaching and mentorship to staff within the department
- The position coordinates and leads the planning and implementation, general oversight to the day-to-day responsibilities of a specific program.
- Assists and leads in the assessment of need for the program within an identified community and/or region. Implement and evaluate program delivery utilizing best practice methods and culturally appropriate methods.
- Identifies key metrics to measure success of program and tracks and reports data as necessary. Utilizes data to evaluate the impact of programming and need for modifications if necessary
- Develop, implement and maintain formal policies and procedures that meet the requirements set forth by Northwestern Medicine, agencies such as the Centers for Disease Control and Prevention and other regulatory bodies.
- Coordinates and leads appropriate and adequate training of participating staff and volunteers. Facilitates the development and implementation of staff orientation and competency plan. Provides feedback on participating staff for Annual Performance Reviews and/or conducts reviews when appropriate.
- Develops and maintains relationships with clinical providers, physicians and the Medical Director, if applicable.
- Monitors outside resources for any regulatory or clinical care changes impacting the assigned program.
- Compiles data for internal use and reporting to appropriate agencies. Produces and distributes reports as needed.
- Provide planning and oversight to the budget of said program, including but not limited to grant writing or the identification of other funding resources.
- Works with Marketing/Media Relations on the development and dissemination of program materials.
** Additional responsibilities: ENDUM : CHNA**
- Provide project management for NM Community Health Needs Assessments (CHNAs) and Community Health Implementation Plans (CHIPs), including adherence to project plans and support of written reports
- Assist with Community Health Council to coordinate and enhance community voice in the CHNA and CHIP processes
- Assist regional teams with evaluation of CHIP strategies, including performance tracking and reporting templates
- Collaborate with internal departments to coordinate report compliance, adoption, branding, and internal audit
- Preferred qualifications: experience using community data tracking platforms like CBISA or Conduent
** Additional responsibilities: Compliance**
- Works closely with the manager and NMHC leadership to meet compliance requirements for external reporting of NMHC activities in support of community benefits, community health needs assessments (CHNA), Internal Revenue Form 990 Schedule H (990) and property tax exemption (PTAX), among others.
- Assists the manager with preparing the Annual Report on Community Benefit, supports CHNA development and reporting, 990 and PTAX filings, helps implement the community grants process, and supports community relations, among other projects.
- Possesses strong written and verbal communication skills with both internal and external parties, is detail-oriented and well-organized. Familiar with database management/use.
- Supports data collection and maintenance, meeting planning and execution, editing, and communication.
** Additional responsibilities: Education**
- Develops and maintains program schedule and coordinates with scheduling of staff (clinical and non-clinical). Schedules the appropriate number of staff for each event/program in accordance with program objectives and in alignment with budgetary guidelines
- Bilingual (English/Spanish) preferred
** Additional responsibilities: Team NM**
- Effectively identifies and presents volunteer opportunities that meet the needs of under-resourced communities in hospital service area.
- Knowledgeable of local and national community agencies and populations they serve.
- 2 years’ experience leading quality volunteer efforts that align with CHNA,CHIP and/or other Northwestern Medicine programs.
- Ability to effectively organize and deliver volunteer programs that exceed the expectations of both community agencies and hospital staff volunteers.
- Demonstrated success in project management, communication and development and maintenance of strong professional relationships with community partners, NM departments and staff.
- Ability to critically analyze, assess and report the value of past, current and potential volunteer opportunities.
- Role model NM professional standards and willingly share expertise and professional networks to advance Team NM mission.
- Ability to travel within the hospital service area and surrounding communities.
- Flexible schedule to work some evenings and weekends, for key volunteer activities.