Job Description

This position will assist in directing and overseeing the operational needs of the Support Services departments (includes Environmental Services, Patient Transportation, other). The Manager will coordinate the tasks of the subordinate staff and ensure that staff is trained on the essential duties of their position and executing their daily responsibilities in accordance with The Joint Commission guidelines. The Manager will be responsible for scheduling staff to meet the needs of the facility, and in doing so, stay in line with budgetary constraints. In the absence of the Director of Support Services, the Manager will act as the administrative liaison between key customer contacts and these Departments. The Manager will work to ensure conformance to the standards and policies of the institute and the NMH mission. These include, but are not limited to: budgets, inventory control, personnel management, maintaining sanitation levels, quality controls/checks, and educational planning. In addition, the Manager will be responsible for completing evaluations of staff, staff development, staff procurement, and retention. The Manager is a permanent assignment for which staff is selected, based on identified technical/leadership criteria. The Manager has the responsibility and accountability for facilitating and participating in the delivery of quality care of service during a designated shift. The Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Qualifications

Required:

• High school diploma or GED
• Previous leadership experience
• Strong communication skills, organization skills and planning skills
• Demonstrated problem solving skills

Preferred:

• 5 years of management experience
• College degree

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.