EAGLEBANK OVERVIEW:

Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank’s Values are: Relationships F·I·R·S·T: FLEXIBLE, INVOLVED, RESPONSIVE, STRONG, AND TRUSTED.

GENERAL SUMMARY:

Provides support to team by assisting with facility service requests for the entire organization. Greets guests, clients, and EagleBank employees at the front desk in a professional and hospitable manner. Provide coverage to other corporate locations as needed. Complies with policies, procedures, and regulatory requirements, and completes required training as warranted for the position.

MAJOR DUTIES AND RESPONSIBILITIES:  

• Handles facility service requests for the entire organization while ensuring all requests are completed accurately and in a timely manner
• Controls security access functions in the building lobby when checking in guests by verifying identification, issuing visitor passes and by observing and reporting any unusual or suspicious activity.
• Escorts vendors and guests to their throughout the assigned location.
• Receives, logs and secures all packages and deliveries and notifies staff of deliveries.
• Manages User Profiles in Worldwide Express Shipping.
• This role is often the first contact with customers, visitors and vendors. A professional, friendly appearance and demeanor and clean workspace is expected.

EDUCATION & EXPERIENCE: REQUIRED EDUCATION/EXPERIENCE:

   High School Diploma

   2 years of receptionist or admin experience

PREFERRED EDUCATION/EXPERIENCE:

   Previous facilities experience strongly preferred

   2 years of college preferred

KNOWLEDGE & SKILLS REQUIRED

• Good customer service skills
• Strong attention to detail
• Excellent organization skills
• General working knowledge of MS Office; good knowledge of Outlook email

TRAVEL:

• Occasional local travel within our footprint in Maryland, DC and Northern Virginia may be required

Required Skills Required Experience

• PROBLEM SOLVING - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• PROJECT MANAGEMENT - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• CUSTOMER SERVICE - Responds promptly to customer needs; Proactively solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• MANAGING PEOPLE - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Improves processes, products and services.
• JUDGMENT - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• TEAMWORK - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.