Solar PV Operations Analyst

Northwind Solutions Group

Solar PV Operations Analyst

Boston, MA
Full Time
  • Responsibilities

    Job Description

    The individual will be responsible for monitoring a wide variety of Solar PV systems (commercial rooftop and utility ground mount) using a mix of Web-based dashboard systems, SCADA and other monitoring software. Along with monitoring duties, the role involves; assisting with system troubleshooting, technician dispatching and support, report development, and production performance review/analysis. The role involves interfacing with key customers and remote Northwind employees via phone, email, and internal chat systems. Good command of oral and written English is necessary, as well as a high degree of comfort working in a fast-paced environment where time is critical and customer expectations are high. In addition, there will be a requirement to work a shared portion of weekend and/or holiday shifts to ensure site production and dispatch technicians as required.

    Key Responsibilities:

    • Full time monitoring of assigned solar PV systems from the Northwind Operations Centre (NOC
    • Support the creation of asset production and performance reports according to contractual requirements with Northwind's customers. Includes any daily, monthly, quarterly, or annual reports required.
    • Assist and/or direct technical problem investigations wherever systems are down or showing suspect production values.
    • Work with the other team members and Senior SCADA Administrator to help direct needs for monitoring system modifications and improvements.
    • Manage phone calls and emails for site trouble reports.
    • Triage and diagnose technical issues where technician dispatches and field investigation may be required.
    • Assist in scheduling and on-demand dispatch of technicians in co-ordination with other company departments.
    • Monitor technician's status and locations in field using Northwind's Technician Dashboard.
    • Track all system outages or trouble calls in Northwind's ticket system and assist in service order creation and dispatch.

    Other Related Responsibilities:

    • Assist in monitoring weather at sites for safety of maintenance technicians (watch for rain/thunder/lightning conditions and send out notifications.
    • During the winter period, monitoring snow coverage on arrays to support clearing operations as required.
    • Assist in outage reporting to customers.
    • Review and understand regional technician skills and schedules in order to ensure the correct experience is utilized, and travel times to sites are optimized.
    • Interface with Ontario Grid Control Centre (OGCC) as required for planned outages, grid issues, or other related situations.

    Required Skills and Experience

    • High degree of proficiency with computers in general
    • Solid written and verbal communication skills
    • Adaptability within dynamic team and dynamic working environment
    • Ability to get to Peterborough, Ontario daily
    • High degree of proficiency with the following software:
    • Microsoft Excel, Word, Power Point
    • Microsoft Outlook
    • Variety of Web Browsers

    Optional Skills:

    • SCADA Systems development and operation
    • Networking and IT Knowledge and Experience
    • Python Programming
    • Java Programming
    • Web Technology (HTML, JavaScript etc.)
    • Ontario Driver's license
    • Electrical Systems
    • Solar PV Operations and/or Design