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Afternoon Guest Services Representative

Nothing Bundt Cakes - Avon/South Euclid

Afternoon Guest Services Representative

Strongsville, OH
Part Time
Paid
  • Responsibilities

    Guest Services Representative (GSR) - Afternoon availability, weekdays and weekends

    No experience necessary. We will train the right person to be an awesome member of our team!

    Guest Services Representative (GSR) Description:

    The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.

    Compensation:The Guest Services Representative (GSR) will earn between $10.00 - $12.00 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

    Requirements:

    Fits the Nothing Bundt Cakes Culture

    Outgoing and friendly personality

    Genuine care for the needs of others

    Ability to follow instructions and processes

    Has integrity

    Takes initiative

    Ability to multitask while paying special attention to detail

    Possess a strong sense of teamwork

    Has a strong sense of pride in one's work

    Strong sales ability

    Works well under pressure

    Ability to work at a fast pace

    Possess strong physical stamina

    Has good organizational skills

    Feels the necessity to keep a clean work environment

    Ability to lift 50 pounds

    Responsibilities may include but are not limited to:

    Abides by all NbC policies and procedures

    Upholds NbC's image and brand

    Keeps case in retail area stocked with Bundtlets, 8”, and 10” cakes, and back-up sample trays

    Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays

    Folds cake boxes

    Introduces walk-in guests to our bakery and provides guest tour presentations

    Assists guests with walk-in orders while using creative celebration solutions

    Suggests balloon sales, appropriate retail items, and up-sells with candles and cards

    Assists phone guests by placing incoming orders

    Acts as last line of defense for ensuring brand standards are met

    Operates point of sale (POS) system with accuracy and efficiency

    Gathers guest email addresses

    Maintains a strong knowledge of NbC's products, prices, and promotions

    Keeps retail area clean, swept, and neatly merchandised

    Dusts all retail surfaces, including all counter tops, and POS stations

    Performs duties assigned by Crafting department such as fluffing bows and making design pieces

    Assists other departments as necessary

    We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

    We can’t wait to meet you!

    <p style="font-size: 10pt;text-align: center;"><em>Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.</em></p>