Healthcare, Vision, Dental, 401k with 4% match and PTO, Paid TrainingBoy-oh-Boy do we have a job for you! At NBC (Nothing Bundt Cakes) we sell, not only cakes, but JOY. Think about a time someone gave you a magnificent piece of cake to celebrate your awesomeness. That feeling, the one you felt when you got your cake, that’s what we are selling. You could say, it’s Love.

This same love goes into everything we do at NBC. From the front of the bakery to the back. We believe the reason our cake is so good is that it’s made and sold with love. Our cake is top notch and our guests expect to get the same quality cake and experience every time they come to the store. We believe that true hospitality is where all are welcome, and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the guest’s favorite flavor has been naturally embraced at NBC. These are some of the ways we ensure a memorable experience for our guests, so they come back, again and again. That’s where you come in!

Position SummaryWe are looking for a Guest Service Representative, also known as, “Seller of Joy” & “Cake Ambassador”! We are looking for a very special kind of person to become a part of our bakery family. We know that qualities like sincerity, warmth, hard work, and a little humor will take you far at NBC. The position of the Guest Services Representative (GSR) is to create a warm and welcoming environment in which to serve the NBC guests both in person and by telephone. The GSR wears several different hats which includes decorating cakes, prepping materials for future orders, crafting, light cleaning and organizing orders/materials.

Looking to hire both Part-time & Full-time associates

Requirements

Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections

Genuine care for others’ needs

Past retail, restaurant and/or bakery experience preferred

Possess a strong sense of teamwork

Attention to detail is a must

Ability to follow instructions

Has integrity and takes initiative

Works well under pressure

Outgoing and friendly personality

Multi-tasking ability

Strong sales ability

Strong sense of urgency

Ability to work off-site events and assist with marketing

Valid Wisconsin Driver’s License

Responsibilities

Abide by all NBC bakery policies and procedures

Assist other departments when necessary

Introduce walk-in guests to the bakery and our products (tasting our products is a MUST)

Suggest creative solutions to guests with walk-in orders

Suggest the purchase of add-ons and retail to make the product a complete experience

Assist phone-in guests with their orders

Give cake presentations while performing quality control tests

Operate and balance the POS (Point of Sale system) with accuracy and efficiency

Have current and complete knowledge of prices, products and promotions

Keep retail & work areas clean, swept and neatly merchandised throughout the day

Ability to support crafting department

Track inventory

Operate NBC vehicles where required

Job Types: Full-time & Part-time

Schedule: Monday - Saturday, (SUNDAY OFF)

Benefits: Healthcare, Vision, Dental, 401k with 4% match and PTO, Paid Training

Pay: $10.00 - $15.00 per hourOur Culture at NBC is about being:

Detail-oriented – We love to get thing’s right the first time

Outcome-oriented – We thrive on our guest receiving the same awesome experience time and time again

People-oriented – Our team and our guests are the number one priority for our business

Team-oriented – We love the feeling of comradery, and we have fun while building it

<p style="font-size: 10pt;text-align: center;"><em>Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.</em></p>