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Guest Service Representative

Nothing Bundt Cakes - Huntington Beach

Guest Service Representative

Huntington Beach, CA
Part Time
Paid
  • Responsibilities

    Hiring immediately. Guest service positions, PT, Mon-Sat, Flexible shifts between 8:30am-6:30pm.Will work around school schedule. Must be available Saturdays. Bakery Perks. Hiring /training immediately. Apply immediately on line or in bakery. Must be caring, out going , professional and a hard worker. Permanent positions Able to start immediately for training.

    Accountabilities/Duties:

    Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

    Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

    Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

    Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

    Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

    Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

    Assists the Crafter in preparing cake decorations and packaging supplies as needed.

    Maintains a consistent work attendance and punctuality record. ’

    Knowledge, Skills, and Abilities:

    Exhibits high energy is friendly, helpful, positive, patient, socially confident and communicative.

    Enjoys interacting with diverse people and excels at providing a superior guest experience.

    Is comfortable with new technology and has the ability to operate a point-of-sale system.

    Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

    Has the capacity to stand for extended periods of time and work in a fast-paced environment.

    Education, Certifications and Work Experience Requirements:

    Applicants must be 17 years of age or older.

    While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

    Work Availability:

    various shifts available including mornings, afternoons and evenings. Saturday required no exceptions. Week of holidays extra hours will be needed, appreciated and required. Come and be a part of amazing hard working team. Apply on line or stop in ask for Karen and fill out application.

    Hiring/ starting immediately.

    Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.