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Guest Service Representative

Nothing Bundt Cakes - Huntington Beach

Guest Service Representative

Huntington Beach, CA
Part Time
Paid
  • Responsibilities

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests.

    Accountabilities/Duties:

    Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm.

    Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

    Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

    Processes guest orders efficiently and accurately utilizing the point-of-sale system

    Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

    Assists the Crafter in preparing cake decorations and packaging supplies as needed.

    Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

    Maintains a consistent work attendance and punctuality record.

    Core Values and Competencies:

    Servant’s Heart

    Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

    Keeps the good of the team or guest ahead of personal interests or gain.

    Displays humility and empathy in interactions with others.

    Education, Certifications and Work Experience Requirements:

    Applicants must be 17 years of age or older.

    While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

    Work Availability:

    Looking for those who can work 1:30-6:30 shifts Monday- Friday. , Must be available Saturdays no exceptions. Must be available to work 3 shifts per week, very reliable and mature. Available to start training immediately. Interviewing next Tuesday/Wednesday

    Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.