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Guest Service Representative

Nothing Bundt Cakes - Manhattan Beach/ Torrance/ Costa Mesa

Guest Service Representative

Manhattan Beach, CA +2 locations
Part Time
Paid
  • Responsibilities

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.

    Accountabilities/Duties:

    Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

    Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

    Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

    Core Values and Competencies:

    Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

    Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

    Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

    Operates with a strong sense of urgency and adheres to NbC brand standards.

    Projects warmth, enthusiasm, and optimism that attracts others.

    Knowledge, Skills, and Abilities:

    Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

    Enjoys interacting with diverse people and excels at providing a superior guest experience.

    Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

    Education, Certifications and Work Experience Requirements:

    Applicants must be 16 years of age or older and approved to work in the United States.

    While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

    Work Availability:

    Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays availability is Mandatory, based on changing business demands.

    Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Locations
    Manhattan Beach, CA • Torrance, CA • Costa Mesa, CA