At Nothing Bundt Cakes, the Shift Lead Bakery Manager keeps the atmosphere upbeat and the sweets coming. Every day is delicious and satisfying. And as part of this successful and growing brand, there is no shortage of opportunities for promotion. But personal growth and bringing joy to people every day are just a couple of perks of working in our bakery.

Here are some others:

We have great operating hours – no late nights! Cake discounts. Yummm! This job is fun. It’s literally a piece of cake! This is a great place to make new friends! We love to celebrate and bring joy to the community.

Apply now. Joy is the job.

Position Summary:

The Nothing Bundt Cakes (NbC) Shift Lead Bakery Manager directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Accountabilities/Duties:

Team Leadership

Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.

Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.

Engages frequently with team members and sister bakeries to gain insight into workload and progress, address any challenges and course correct as needed.

Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.

Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.

Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Business Operations

Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.

Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.

Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.

Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.

Serves on the Senior Leadership Team with sister bakeries managers

Local Marketing

Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, Coordinates special event participation with local businesses, schools and other community organizers. until Corporate Accounts and Community Outreach manager is hired

Core Values and Leadership Competencies:

Servant’s Heart

Goes above and beyond to support and develop the team and create a superior guest experience.

Keeps the good of the team and guest ahead of personal interests or gain.

Leads by example and displays humility and empathy for others.

Spirit of a Champion

Demonstrates an intense drive, a commitment to excellence and a passion to succeed.

Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.

Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.

Genuine Connections

Projects warmth, enthusiasm and optimism that attracts and energizes others.

Builds positive, productive relationships and communicates often and openly.

Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills and Abilities:

Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.

Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.

Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.

Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.

Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.

Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications and Work Experience Requirements:

High school diploma or GED; post-secondary education is a plus.

1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries is great but not required.

Demonstrated success in hiring and developing teams, creating a superior service environment and a positive work environment.

Foodservice safety training certificate (or required to obtain within 30 days of employment).

Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Requirements:

An outgoing and friendly personality

Experience in retail/hospitality management

Strong sales abilities

Ability to Lead and Inspire team members

Must work well in a team environment

Ability to follow instructions

Has integrity

Takes initiative

Fits the Nothing Bundt Cakes Culture

Has the ability to work well under pressure

Ability to multitask while paying special attention to detail

Genuine care of others needs

Good understanding and utilization of time management

Must know how to prioritize and delegate

Must be goal oriented with a sense of urgency

Must be okay with having a flexible schedule, with open availability Monday-Sunday.

Must be able to work holidays

Must work a minimum of 45 hours per week

Must be able to lift 50-60lbs

Responsibilities may include but are not limited to:

Abide by all NBC policies and procedures

Abide by NBC’s uniform policy

Uphold NBC's image and brand

Maintain the cleanliness of the bakery

Maintain wait times, service and convenience

Project a positive attitude

Lead guest service by example at all times

Represent Nothing Bundt Cakes in a professional manner at all times

Be aware of all promotions and offers

Pay special attention to guest satisfaction

Enforce all NBC policies and provide ongoing feedback

Complete all required reports accurately including but not limited to the schedule, satisfaction reports, sales reports, labor reports, etc.

Daily inventory and weekly ordering

Maintain good communication between team members, owners, and the home office.

Assist with deliveries and all marketing functions including events

Balance and supervise sales transactions

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Holiday weeks are the busiest weeks, must be there! Our bakery is open 9am-7pm Monday-Friday, Saturday 10am to 8pm and 11am to 5pm on Sundays.

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Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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