Position Summary:The Development Services Manager will be responsible for scheduling and driving the initial phase call process with new Bakery Owners. The position serves as a Nothing Bundt Cakes (NbC) supporting resource to lead and assist Bakery Owners through the multi-phase process. The role shares and disseminates information to Bakery Owners on best practices and collaborates with them to stay on path during the build out phase. This is a core role at the heart of the Support Team as it is one of the first links to the system of becoming an owner and working through our processes.

Along with assisting Bakery Owners through the phase process, this position includes a range of diverse responsibilities. The role is a critical link with first communication for the timelines and updates to the proper inter-company department leads. The role also involves monitoring the signage process for Bakeries, collecting and analyzing data to provide actionable next steps, and helping to update and maintain information in our intranet, internal shared drives and Bakery database. The ability to prioritize, and shift between many changing tasks is criticalAccountabilities/Duties:

Lead, manage, and schedule the entire phase call process with Bakery Owners from the initial introduction until handoff at the end of the opening process

Communicate with Bakery Owners to effectively deliver the brand expectations and policies

Guide Bakery Owners through the use of FranConnect Opener

Provide detailed support to all new bakeries during the beginning/build out phase

Collect pre-opening photos

Collect and manage job cost spreadsheet for new Bakeries

Manage a line of communication with vendors

Develop and maintain relationships with existing/new Bakery Owners

Manage parts of the NbC signage program

Make data-driven recommendations and analyses to move the team and product forward and achieve company goals for sales and profits

Core Values/Leadership Competencies:

Servant’s Heart

Developer of people

Vision casting

Lead by example

Spirit of a Champion

Exhibits extreme ownership – 100/0! Mentality – 100% responsibility and zero excuses!

Excellence driven, desires feedback and improvement

Sound judgement

Genuine Connections

Intensely collaborative

Professional with the ability to influence at all levels

Communicates often and openly

Education/Certifications and Work Experience Requirements:

BA/BS and equivalent working experience

Excellent communication skills, both written and verbal

Experience working with franchise business model and support systems

An analytical approach, used in a wide range of responsibilities, from identifying red flag issues early on to sharing areas of concern across departments to recognizing and implementing efficiencies in processes

Signage or construction background is helpful

Ability to lead, communicate, collaborate, and influence cross-functionally

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.