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Part Time Customer Support Agent for Tech Company in Raleigh

NovaDine

Part Time Customer Support Agent for Tech Company in Raleigh

Buies Creek, NC +13 locations
Part Time
Paid
  • Responsibilities

    We are looking for some great people who love helping our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. This position is located in our Raleigh office. You'll be responsible for providing unprecedented customer service. You'll also help us interact with customers, create and edit help documentation. You'll work scheduled shifts with the expectation of being flexible to be available as needed. You'll be expected to answer about 50-75 calls/inquiries per day once you're fully up to speed (2-3 months or thereabouts). This is a significant volume, so be sure that you're ready and able to deal with that kind of daily load. In addition, you will be required to perform customer requests submitted through our ticketing system and be able to perform certain tasks required by project managers. Responsibilities: Become a product expert and provide documentation updates to our knowledge base. Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone. Troubleshoot and report new or possible bugs via detailed summarization of issue on each user ticket. Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment. Participate in training employees across departments. Skills and Qualifications: 1 to 2 years of customer support experience dealing with complex issues, troubleshooting and problem resolution, preferably with software. A minimum of 1-2 years of college Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly. Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Competencies Valued: Displays passion for and responsibility to the customer. Displays leadership through innovation in everything you do. Displays a passion for what you do and a drive to improve. A strong drive to complete tasks. Displays personal and corporate integrity. What's In It For You? Dynamic and dedicated team Casual dress code Great pay Raise based on performance Year-end bonus based on performance Requirements: Two-week training Work from the office during all shifts you are scheduled for Ongoing training of system Standard pay rate is $13 an hour, but negotiable based on experience Approximately 20-25 hours per week Must be able to work nights and weekends Selected candidate will be required to pass a criminal history background check and e-verify.

  • Locations
    Buies Creek, NC • Louisburg, NC • Smithfield, NC • Chapel Hill, NC • Raleigh, NC • Durham, NC • Fayetteville, NC