Job Description

Instep Management Group’s consulting and marketing solutions are sought after by companies of all sizes. Our team works together to help customers access new technology and set the foundation for repeat business. The demand for our services is greater than ever, and we are hiring Sales and Customer Service Representatives to join our team based in Ontario, CA immediately.

IF YOU…

• Are a natural problem-solver with determination and empathy
• Have a competitive, persistent, and results-driven attitude
• Are customer focused and enjoy making a difference in someone’s day

… THEN LOOK NO FURTHER! THIS MAY JUST BE THAT OUTSTANDING OPPORTUNITY YOU’VE BEEN SEARCHING FOR!

WHY CHOOSE OUR CUSTOMER SERVICE AND SALES TEAM?

• We offer advancement opportunities from within and don’t believe in tenure or seniority
• We provide Hands-on comprehensive training
• We are heavily involved in our local community and plan volunteer events
• We take the time to plan company-funded parties and team events
• We offer competitive compensation, bonuses, and incentives
• And of course the best for last… we provide travel opportunities in and out of the US!

RESPONSIBILITIES:

• Communicate with consumers directly to understand their needs, resolve issues, and recommend products/services
• Build and maintain trusting relationships with new clients
• Provide reasonable answers and solutions to all customer inquiries
• Manage customer objections respectfully and professionally
• Collaborate with fellow customer service and sales team members to ensure overall customer satisfaction and increase sales revenue
• Receive customer feedback to relay to upper management and improve the customer experience
• Attend daily meetings to build product knowledge, learn new sales tactics, and stay up to date on deals or sales promotions

REQUIREMENTS:

• 1-3 years of successful sales, customer service, retail, or client relations experience
• High School diploma or GED
• Ability to overturn objections and answer technical questions, comprehend customer's needs, and react quickly
• Excellent presentation, written, and verbal communication abilities
• Ability to follow direction and learn quickly
• Ability to communicate and interact efficiently with a variety of people, both externally with consumers and internally with customer service and sales team members
• Outstanding time management and multitasking skills

All entry level associates assist with the selling of our client’s products and/or services and receive and commission-based pay