About the Customer Experience Ambassador position

NOWSPACE is hiring energetic, outgoing, social, authentic, and results-driven individuals to help elevate the hospitality experience for members, and prospective members, at NowSpace in AUSTIN. As a CUSTOMER EXPERIENCE AMBASSADOR, you will collaborate with internal and external parties to build the NOWSPACE hospitality experience, brand awareness, and achieve customer satisfaction.

Customer Experience Ambassador responsibilities are:

As a member of the Sales & Customer Experience team, the successful candidate's responsibilities will include, but not be limited to:

• Create an engaging, authentic and genuine experience for potential customers and current customers.
• Warmly greeting guests and tenants, providing guidance and general information about NowSpace, Austin, and how we are transforming the workspace market.
• Execute sales-proven process accurately and appropriately; including telephone, email, lead follow-up and marketing communication.
• Be well versed on all aspects of NowSpace offerings in Austin, including all spaces, services, and daily events.
• Assist in organizing and planning marketing, customer appreciation, and industry outreach events.
• Effectively drive traffic to sites through leasing and marketing campaigns.
• Provide concierge services as needed.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Courteous, sympathetic, and efficient handling of resident requests and complaints.
• Demonstrates timely follow-up and follow-through on customer requests and commitments.
• Outgoing and sociable; willing to wear multiple hats and work on projects of all types.
• Perform a variety of clerical and office duties with other NowSpace departments.
• Work effectively and successfully in a fast-paced, deadline driven environment.

Operations Manager requirements are:

• Positive, "Get Shit Done" attitude.
• “Winning” mindset and team player.
• 1 or more years of hotel, hospitality, or customer service experience preferred.
• Entrepreneurial spirit, creative, and ability to think outside the box.
• Enthusiastic, positive personality that enjoys customer service.
• Great communicator; professional, tactful, and confident leading internal and external conversations.
• Maintain a fun and energetic attitude at all times.
• Highly organized and detail-oriented.
• Excellent interpersonal skills.
• Creative thinker, always looking for new ways to add value to the customer and further strengthen their relationship with NowSpace.
• Team player who is able to both take direction and show initiative as appropriate.
• Results-oriented, with an ability to manage multiple projects simultaneously and expeditiously.
• Love for the city of Austin.