Job Description

NETWORK ENGINEER (FIREWALL SUPPORT)

SOUTHFIELD, MI - SOUTHFIELD, MI

POSITION PURPOSE: Network Engineer with 3 to 5 years of experience that has a strong firewall, IP Networking, and VPN skills. Candidates will be part of the NUARX Engineering team completing customer implementations and providing ongoing customer support. They will need experience with Meraki and Fortinet firewalls (required) and other major firewalls including Checkpoint, Juniper, Cisco (preferred), and good customer relationship skills.

MAJOR RESPONSIBILITIES/ACCOUNTABILITIES:

• Firewall Implementation and Support

• Installing NUARX Managed Network Solutions including Fortinet firewalls.

• Making changes to NUARX firewalls in support of customer’s needs.

• Solving technical customer issues in the area of firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.

• Respond to firewall/network issues on a rotating on-call basis. This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management.

• Monitor performance, capacity, and availability of the firewalls on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics.

• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure.

• Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.

• Deliver better than agreed customer SLAs.

• Firewall and VPN Management

• Perform incident, problem, and change management process for firewalls according to ITIL standards.

• Improve customer satisfaction metric, through stable transparent service.

• Continuous Improvement:

• Assist in training and development of internal resources

• Create relevant documentation for new issues

• Assist in the development, approval, and maintenance of knowledge base articles

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• 3-5 years’ experience in Information Technology with specific knowledge in IT firewall, IP Networking, and VPN.

• Hands-on experience with Meraki and Fortinet firewalls.

• Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.

• Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark)

• Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.

• Ability to effectively collaborate in a dynamic team environment.

• Strong written and verbal communication skills necessary for clear client communication, the definition of scope, project deliverables, appropriate system documentation, and client communication.

• Documentation (Excel & Visio)

• Must have a professional demeanor and ability to prioritize and work in a fast-paced

environment.

DEGREE/CERTIFICATION REQUIRED:

Bachelor’s Degree in a related field

Company Description

NuArx provides PCI (Payment Card Industry) compliance and secure payment solutions to merchants and premium brands. The company was formed in May 2016 after operating as the compliance business unit of ANX for over 15 years. NuArx has deep compliance expertise and is certified by the PCI Security Standards Council as a Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV). As a member of the U.S. Secret Service Electronic Crimes Task Force, NuArx is a recognized industry leader. NuArx is privately owned by One Equity Partners (www.oneequity.com). Meet Compliance Requirements NuArx is built from the ground up to make compliance easier to achieve. Our approach combines a comprehensive solution with named Account Manager support. NuArx has a proven track record of getting merchant locations PCI compliant. We use a high touch model to engage, educate and assist franchise owners. Plus, corporate brand owners receive complete visibility into the progress of PCI compliance initiatives with their franchise owners. Experience Outstanding Support NuArx customers experience and appreciate premium SLAs and 24/7/365 accessibility. We provide the smallest member of a value chain with the same access, service, and support as the largest member. That's why NuArx has a 95% customer satisfaction ranking.