About Us

We're re-inventing brake repair. 

Waiting at the shop is a thing of the past. We deliver unmatched convenience, low-cost repairs, transparent pricing & insanely good customer service. We're not your traditional repair shop - NuBrakes is a mobile brake repair service. We travel to our customer's home or office to diagnose and repair their brakes throughout Austin, San Antonio, Houston, and Dallas, Texas. Our customers love us, as evidenced by our hundreds of 5-star reviews, and you'll love being on our team too. Come join us! We're growing fast.

About the  Position

We are seeking a Customer Success team member to join our high performing team where your primary goal will be to communicate with prospective customers (inbound leads) and convert them into bookings. You will assess the brake repair needs of potential customers, provide accurate quote estimates, and tactfully book appointments. In addition, you will have no difficulty balancing the 'on the fly' nature of incoming appointments with the schedule of our NuBrake Technicians. Communication and quick problem solving are a must.

Customer Success and Operations Coordinators do not need to be 'sales people' at heart -- if the customer is comfortably informed on how we work and why we are the best brake solution, the service sells itself.

What You'll Do

• Join a high growth startup with an opportunity to developer your career, diversify your skillset, and become a better salesperson
• Directly drive company growth by turning inbound leads into customers through inbound and outbound calls (all warm inbound leads; no cold calling)
• Work with sales, operations, marketing, product, and engineering teams to improve the process, products, and organization
• Oversee the daily operations of our rapidly growing team of brake repair technicians throughout Austin, Houston, Dallas, and San Antonio

What we are looking for in you: 

• 1-2 years of experience in a customer facing role and/or operations-related role
• Coachability - ambitious, fearless, and a desire to improve your sales and operations skillset
• Excellent verbal and written communication skills; experience talking to customers on the phone is a plus, but not required
• Automotive-related experience is not required but also a plus
• High energy attitude and ability to effectively communicate with others

JOB DETAILS AND COMPENSATION:

• Full Time
• $15 - $18 per hour
• Health Insurance
• Ideal candidate is open to working on weekends