MUST reside in Michigan and able to work onsite on a regular basis (4 days minimum). NOT eligible for relocation; A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position.
Senior Systems Engineer
Summary: Our ideal candidate is a self-starter with experience in multiple aspects of IT support (desktop, server, network, and cloud) and is very customer service focused. Customer service skills are VERY important to us.
The Systems Engineer (SE) is responsible for maintaining and supporting both physical and virtualized windows servers hosted in Microsoft Azure. Hardware support will also be required for the physical servers. Additional responsibilities include managing and monitoring backups and security patching for the environment, for both servers and desktop/laptop computers. In addition, system administration duties for our Windows-based network will be required such as managing user accounts, network drives, desktop support, and backing up our service desk. They will need to become familiar with our remote management and monitoring (RMM) tools, currently ManageEngine from Zoho. This will include using the RMM for software deployment, scripting, patch management, and mobile device management. They will also be required to undertake management of our PRTG monitoring system to help ensure our systems and communications are working optimally. Additionally, the SE will need to work on tickets generated from our systems for both project and break/fix tasks, which also include Change Control related activities. These tools are subject to change, but the concepts and responsibilities associated with them remain the same.
Lastly, the SE should have strong experience with Microsoft Azure with a focus on virtual computing, resource groups, networking, and VPN gateway functionality. The SE will serve as the main point of contact for all Azure technology-related requests requiring them to stay up to speed on the latest changes to our subscription services. The SE will need to become familiar with our specific needs, challenges, and requirements. The individual will guide us on building a strategic roadmap, (engaging 3rd Parties for additional expertise when needed) implementing solutions that provide efficiency and productivity across the organization.
Essential Duties and Responsibilities:
Respond to Level 2 and Level 1 IT service requests or incident tickets regarding, but not limited to: laptops, desktops, servers, email, security and user applications
Perform advanced troubleshooting and root cause analysis to expedite incident resolution
Installs, supports, upgrades and maintains servers (physical and virtual) running the Windows
operating system, plans for, responds to and documents service outages and other issues in an Active Directory (AD) environment
Management, design and maintenance of an AD environment
Implement and support Group Policies
Perform critical design, define best practices and support policies for virtual datacenter environments including – deployment, configuration, fine-tuning, firmware, virtual machine backups and snapshots, upgrades, patches and firmware updates
Administer the corporate server environment including user accounts for server and remote access, network security and distribution of network privileges.
Create reports for performance, troubleshooting, capacity planning and implement changes
Perform daily system monitoring by verifying the integrity and availability of servers' physical/virtual hardware, resources, systems, and key processes
Evaluate new server application solutions. This includes an evaluation of desired applications and hardware, suitability to the corporate network, determination of proper configuration and installation of the solution
Assist in the development of policies, procedures and standards for the corporate network, including user support, workstation hardware and software, and office automation strategy
Identify opportunities for automation and implement those automation solutions.
Research and implement new hardware/software solutions to ensure network security and accessibility of critical data in response to corporate need
Research and implement system upgrades, hardware and software as needed
Serve as a key point of contact and technical resource for troubleshooting, maintaining and implementing solutions for Microsoft Azure
Have a strong understanding of network fundamentals for communication between systems including client VPN, site to site VPN, network protocols and ports, and VLANs
Have a strong understanding of network fundamentals for communication between systems including client VPN, site to site VPN, network protocols and ports, and VLANs
Education/Experience:
Four-year college or university program certificate; or five to ten years related experience and/or training; or equivalent combination of education and experience.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position. In addition, NO C2C or 3rd parties please.