IT Help Desk Specialist

NuView IRA provides custodial services for investors seeking to hold alternative investments within their retirement accounts. With over 10,000 clients and $1.5 billion of assets under custody, NuView continues to expand and grow its technology platforms to enhance security and operational efficiency. NuView is currently seeking an IT Help Desk Specialist to ensure the day-to-day operational needs of our team are met.Benefits

Self-directed 401k with 3% company contribution

85% employer paid premiums on Medical and Dental insurance

100% employer paid short term disability

Annual compensation bonus (based on company profitability)

Performance based quarterly bonus

80 hours of vacation and 40 hours of sick time

Hours This is a full-time position

Objectives for this Position

Review and respond to help desk tickets in a timely manner

Ensure all team members are fully functional for their daily responsibilities

Troubleshoot and resolve outages with third party vendors

Provide general IT support to team members and customers as needed

Key Responsibilities

Onboard and Offboard team members as needed

Perform preventative maintenance on systems and machines as required

Notate activities in Zendesk software for future reference

Track and coordinate equipment and software for remote employees

Log and inventory all user licenses for various systems and software

Skills and Qualifications

· Associate degree or higher in computer science, information technology, or another related field or equivalent IT certifications

· 1+ years demonstrated IT help desk support

· Salesforce experience a plus

Preferred Qualifications

· Financial services experience is preferredCompensation$17.00 - $20.00 per hour