Job Description

SALES SPECIALIST: Nuance Home + Lifestyle

REPORTS TO: Retail Director

RETAIL STORE ASSOCIATE JOB PURPOSE: Our boutique is where the Lisa McDennon Design Brand comes to life, and our Sales Associates are vital to delivering customer service that offers a distinctive shopping experience and drives sales results! While all positions within Nuance require working as part of a team to meet store objectives, your individual responsibilities as a Sales Specialist may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise and ready for sales events, or organizing the selling floor and stock areas.

RESPONSIBILITIES:

· Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs.

· Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Nuance, and the purchase.

· Ensuring that the boutique is ready for customers by promptly clearing out merchandise and returning it to the proper area of the selling floor.

· Maintaining selling floor presentations, and restocking them as needed.

· Learning Nuance systems and procedures to enhance selling efficiencies and complete support duties.

· Handle all sale transactions or returns courteously and professionally.

· Responsible for achieving personal sales goals and store goals.

· Maintain a professional attitude with sincerity and enthusiasm reflecting Nuance’s commitment to our customer – the most important person in our boutique.

· Be knowledgeable of and perform sales support functions related to POS procedures.

· Develop product knowledge by reading current vendor tags and pamphlets in order to communicate it to the customer.

· Be aware of current promotional events and sales.

· Maintain good housekeeping standards.

· Adhere to Loss Prevention and inventory control and compliance procedures.

· Perform other duties as assigned.

· Follow up and follow through with customers’ needs and questions.

· Regular, dependable attendance and punctuality.

QUALIFICATIONS

Education/Experience: Previous retail sales experience preferred, but not required

Communication Skills: Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

Reasoning Ability: Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands: This position involves constant moving, talking, and hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

Other Skills: Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.

Work Hours: Available to work a variety of hours, which may include early mornings, evenings, and rotating weekends.

Company Description

Lisa McDennon founded her Laguna Beach–based interiors firm, Lisa McDennon Design, in 2000. Inspired by the region’s beauty, history, and culture, McDennon’s distinctive style reinvigorates coastal California design. She works with natural materials, elegant forms, and varied textures to create modern residential and commercial interiors that are sophisticated, unexpected, and timeless. The Lisa McDennon Collection for Hinkley lighting debuted January 2017. The collection features designs that demonstrate her style and imagination with a modern, organic aesthetic. Founded in 2014 by Lisa McDennon, NUANCE Home and Lifestyle Boutique has quickly become a favorite go-to boutique in Laguna Beach for the best in gifts and home décor for both locals and travelers alike.