JOB DESCRIPTION

As an American Express GBT Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be responsible for providing outstanding customer service and accurate completion of all travel arrangements and special requests.

Get ready to make impressions that will last when you:

Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing the Apollo GDS

Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage

Ensure optimum customer service while coordinating client travel policy responsibilities; effective use of computer systems and exceptional telephone service techniques.

Complete special customer requests and maintain excellent client relations

REQUIREMENTS:

VIP Level Experience

International Experience

7200 Sutter Road / Coopersburg PA 18036

Hours 8-9pm EST

QUALIFICATIONS

Minimum 3+ years of Corporate Travel industry experience required/Internally 2+ years experience with high performance

Minimum 2+ years of International expertise experience highly preferred

High School Diploma/GED required. Bachelor Degree preferred

APOLLO GDS EXPERIENCE IS REQUIRED. STRONG KNOWLEDGE OF INTERNATIONAL FARE CONSTRUCTION AND AIRLINE ROUTING PRINCIPLES INCLUDING TAX RATES

In depth knowledge of world geography including expedient, cost effective and preferred routing options

Display highest level of integrity when dealing with internal & external customers

Ability to serve multi-cultural travelers and handle multiple clients

Ability to handle multiple projects and prioritize tasks

Professional written and verbal communication skills are required

Corporate Travel call center experience required

HOURS OF OPERATION FOR THIS POSITION WILL VARY AND FLEXIBILITY IS REQUIRED