Required technical capabilities:

Primary

• Proficiency working in Linux based Operating Systems.

• Working knowledge with openstack, heat templates, and Azure AKS.

• Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.

• Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.

• Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.

• Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog

Secondary

• Familiarity with 5G call flows and 5GC SBI components.

• Familiarity with Kafka, Elastic, Spark, and MariaDB.

• Knowledge of WSO2 Identify server, LDAP, and single sign-on.

Must Have:

• 5+ years’ experience in a client-facing technical role.

• A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.

• Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.

• Experience working collaboratively with team members in different geographic locations and time zones.

• Experience working in an Agile / Scrum environment

• Strong verbal, problem solving and analytical skills.

• Candidate must have good written and oral communication skills, be a fast learner.

• Ability to lead discussions on technical issues and drive toward resolution.

• Able to explain and define complex issues within a business setting.

This is a remote position.