By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

POSITION SUMMARY

Operations Manager coordinates and manages the efforts of the branch personnel to ensure the provision of quality customer service while maintaining safe and efficient operations. The Operations Manager assumes responsibility for effective and timely order processing at the branch level.

RESPONSIBILITIES

• Manages daily activities of direct and indirect reports.
• Recruits, hires, trains, disciplines and terminates staff as needed.
• Assesses competency, capacity and performance of direct reports.
• Assures direct reports effectively supports the needs of ATPs.
• Assures CCC and SC staff effectively manages OIP through OIP meetings and delivery planning for rehab and service orders.
• Assures Seating and Service Techs are effectively scheduled.
• Assures that CCCs and SCs maintain effective relationships with referrals and customers. Promotes Numotionlistens.com internally and externally.
• Assures that CCC and SC staff can effectively work with other departments to move orders. 
• Works with AM to balance load of OIP to maintain order processing efficiency.
• Approves time and manages overtime for all direct reports.
• Assures the proper maintenance of facilities and vehicles.
• Assures on-site physical inventory is effectively managed and controlled.
• Assures direct reports, facility and vehicles are within compliance with associated governing bodies.
• Works with AM to meet and exceed financial goals.  Fiscally responsible for direct branch related operating expenses such as office supplies, warehouse supplies, overtime, vehicle related expenses, etc.

Required Skills

QUALIFICATIONS

• Strong interpersonal skills and problem resolution abilities.
• Strong ability to assess job competency and manage capacity of staff.
• Strong ability to delegate and drive results thru accountability
• Strong ability to problem solve
• Basic understanding of financial reporting – specifically Profit and Loss Statements
• Strong understanding of inventory management.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Experience

QUALIFICATIONS

• Strong interpersonal skills and problem resolution abilities.
• Strong ability to assess job competency and manage capacity of staff.
• Strong ability to delegate and drive results thru accountability
• Strong ability to problem solve
• Basic understanding of financial reporting – specifically Profit and Loss Statements
• Strong understanding of inventory management.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.