Job Purpose: Provide liaison services between functional user and technical systems groups in the development or modification of information systems. Defines user business requirements and assure they are appropriately addressed in application implementation.
Major Responsibilities: Document and analyze user business processes and requirements; identify solutions. Develop specifications and test plans associated with system development or modification. Confer with and provide support to the technical group in systems development. Conduct testing of new or modified systems. Serve as the communications link between the user and technical group. Prepare reports and other documentation related to system assignments. Provide ongoing user support including troubleshooting and resolution of system issues. Perform other related duties as assigned. Basic Qualifications: Education: Bachelor's degree in Accounting, Business or IT related field or equivalent combination of education and experience
Work Experience: Four to five years of job-related experience.
Certifications: Salesforce Administration
Skills: This job requires a working knowledge of standard documentation processes, business system architecture and associated technologies. Skills in data organization and analysis, problem-solving, systems documentation and report writing as applied within the assigned system(s) is required as are skills in cross communication between the functional user and technical groups.
Qualifications Preferred Qualifications: Preferred Work Experience: Three years work related experience Preferred: Business Analyst with strong Salesforce Administration experience. Qualified candidates should have experience gathering requirements for a CRM solution. Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, and Communities is desired. Key Requirements: Strong Salesforce Administration experience Knowledge of Apex Classes, Apex Triggers, and Visualforce pages Experience on Salesforce Deployments Strong stakeholder engagement skills and experience training users on the Salesforce platform Confident in all aspects of configuration, such as creating Reports, Workflows, Dashboards, Custom Objects, Page Layouts, Validation Rules Good communication skills Higher education experience desired ITIL experience is also desired
Responsibilities: Work with the Salesforce Developer and Project Manager to gather requirements, develop, test, deploy, maintain, and train users on SalesForce solutions. Provide ongoing application support including Change Management, Incident resolution, enhancements requests, and general end-user support. Work closely with external consultants and vendors as needed Possess excellent interpersonal, communication, and leadership skills
Required Skills
Qualifications
Type Qualification Description Competency Experience Required Skills AGILE - Agile Development Methodology Proficient No Skills Communication skills both verbal and written Advanced No Skills Integration planning and strategy Proficient No Skills MicrosoftOffice Advanced No Skills Python Novice No Skills Salesforce Advanced 2-3 yrs No Skills Team work Proficient No
Required Experience
Qualifications
Type Qualification Description Competency Experience Required Skills AGILE - Agile Development Methodology Proficient No Skills Communication skills both verbal and written Advanced No Skills Integration planning and strategy Proficient No Skills MicrosoftOffice Advanced No Skills Python Novice No Skills Salesforce Advanced 2-3 yrs No Skills Team work Proficient No