GENERAL SUMMARY
The Table Games Director is responsible for overseeing the day-to-day operating activities of the Table Games Department, including enforcement of procedures and policies, table spreads, minimums, service, staffing control and team member development.
CORE SCOPE OF POSITION
- Works closely with the Vice President of Gaming Operations and finance department in the preparation of budgets, operating plans, and staffing levels while ensuring the highest level of customer service exists.
- Works closely with Player Development and Casino Marketing to deliver a quality gaming experience to the existing database and prospective customers.
- Works closely with Player Development team and VP of Gaming Operations to drive incremental revenue in the high limit Pit areas.
- Maintains close observation and insight into the competition to insure Viejas remains competitive relative to games and rules offered.
- Maximizes the revenue stream derived from this player base and controls the (ROI) costs associated with the operation.
- Reviews compliance of games standards to assure the variable to mathematical formula is reflected in actual games operations. Reviews and analyzes reports to monitor progress and take immediate corrective action.
- Directs, supervises and observes all activities of the Table Games Department for adherence to department, company and regulatory policies and procedures.
- Monitors performance standards and departmental performance with the Shift Managers regularly.
- Establishes and maintains open channels of communication, establishes a team, motivates others and treats others with dignity and respect.
- Oversees the hiring, training, coaching, developing and evaluating of team members.
- Takes initiative, sets goals for himself/herself as well as the team and serves as a role model for others.
- Confers with all table games management to assure maximum customer satisfaction and efficient utilization of all resources and facilities.
- Ensures V-briefs occur and meet expected standards.
- Reviews and responds to guest feedback surveys, addressing issues operationally as well as with team members as necessary.
- Maintains security of all games, monies and personnel. Works closely with Surveillance as required.
- Remains alert to any unusual or questionable activity by Pit team members or gaming customers and takes appropriate action to correct the situation within established policies and procedures
- Stimulates a friendly and courteous attitude among Pit team members by consistent example of pleasant expression, alert posture and hospitable manner.
- Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of team members.
- Recommends wage and salary adjustments within established guidelines.
- Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Performs other job-related duties.
STYLE SERVICE COMMITMENT:
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
LEADERSHIP
Is a role model of the Viejas’s service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
INTERACTION
- Interacts with internal and external guests.
- Regularly interacts with executive and/or major customers. Interactions frequently involve special skills, such as negotiation with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
SUPERVISION
Manages, perhaps through managers/supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
Required Skills
KNOWLEDGE AND SKILLS
Knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games.
Advanced knowledge of Basic Strategy.
Ability to count a deck down.
Excellent leadership and customer service skills.
Have interpersonal skills to deal effectively with all stakeholders.
Professional appearance and demeanor.
Advanced skills using Microsoft software (Word, Excel, Outlook, etc.).
Strong effective communicate skills in English, in both written and oral forms.
Work varied shifts, including weekends and holidays.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- See working conditions form for this position.
Required Experience
EDUCATION/CERTIFICATION
- Bachelor’s degree in related fields, or equivalent education and experience.
- Master’s degree in Finance, Business Management, or a related field.
EXPERIENCE
- 10 or more years of table games experience required, with a minimum of 3 years of table games management experience.
- Experience in casino marketing.
- Experience with Bally BI, SDS and CMP, and Tableau systems.
- Previous experience working in a similar local casino resort setting.