Provide configuration and administrative support of Atlassian products & plug-ins  ·Administer JIRA instances on a day to day basis, setting up & supporting user access privileges, project roles, workflows, security & plug-ins  ·Perform daily audits to identify and resolve performance blockers.  ·Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports  ·Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests  ·Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business  ·Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite  ·Develop JIRA/Confluence frame work for managing and reporting on Agile & Non-Agile projects. Create and maintain Confluence site structure to meet growing business needs  ·Maintain healthy JIRA & Confluence environment by periodically reviewing configurations, permissions, workflows, dashboards, integration & logs.  ·Create & maintain a governance plan for JIRA & Confluence  ·Create and maintain detailed technical and user-facing documentation  ·Work closely with IT & Enterprise JIRA governance to monitor, maintain and secure required support & upgrades.  ·Support and manage integrations to external systems as required.  ·Monitor & guide integration of QASymphony-qTest with JIRA and provide support as needed. 

Required Skills Required Experience