GENERAL SUMMARY
Responsible for all aspects of wardrobe inventory control, including shipping, receiving, and distribution of owned and rental uniform inventory. Performs wardrobe counter duties including assisting team members with uniform dry cleaning and/or rental orders, documenting requests, and handling complaints. May assist with garments alterations or repairs.
CORE SCOPE OF POSITION
Effectively and efficiently assists guests with garments requests.
Assists with uniform dry cleaning and/or rental orders.
Documents requests and handles complaints.
Receives, sorts, stores, and distributes dry cleaned uniforms and rental program uniforms.
Takes accurate body measurements and communicates measurements to Seamstress for accurate alterations.
Maintains accurate and organized records and files as assigned.
Maintains inventory level by accurately tracking garments that are distributed and collected.
Participates in weekly cycle counts and researches all inventory variances.
Maintains inventory levels by accurately tracking uniforms that are distributed and collected, and provides information to Wardrobe Supervisor.
Takes accurate body measurements and pulls uniform garments from wardrobe inventory and issues them for alterations or to team members.
Tags and/or marks garments as needed.
Provides top quality guest service.
Always greets the guest with a smile, works collaboratively with all Viejas Team Members to develop and maintain a positive relationship in delivering an unsurpassed experience at all times.
Responds to inquiries from managers, team members, and the public on a variety of questions, referring more complex questions to the appropriate resource.
When on the casino floor, assists guests.
Maintains knowledge of current marketing promotions and/or special events.
Assumes responsibility of related duties as required or assigned.
Communicates any operational or supply needs or quality concerns to departmental supervisor.
May assist with operating sewing machine and performing hand sewing to repair or alter garments.
Acts with discretion and confidentiality when handling sensitive material.
Ensures that work area is clean, safe, secure, and well maintained.
Establishes and maintains professional working relations with internal and external guests.
Attends and participates in meetings as required.
May perform other duties as assigned.
FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
INTERACTION
SUPERVISION
EDUCATION/CERTIFICATION
EXPERIENCE
KNOWLEDGE AND SKILLS
Very good verbal and written communication skills.
Very good interpersonal skills.
Very good organization skills.
Working knowledge of computer system and Microsoft Office, Word, and Excel preferred.
Knowledge of standard sewing techniques and procedures.
Basic garment construction techniques.
Ability to operate sewing, cutting, and ironing equipment and tools helpful.
Must be able to adhere to deadlines and respond to time-sensitive projects as needed.
Must be a self-starter and able to adjust to change.
Ability to pay close attention to detail, multitask, and manage time.
Ability to maintain high level of confidentiality.
Ability to work in a high pressure environment while demonstrating and maintaining good personal relations/people skills.
Ability to work a flexible schedule to accommodate company and team members’ needs.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Required Skills Required Experience