By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Funding Specialist (CFS) provides outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role manages customers’ financial information and assists with their coverage, financial obligations, ability to pay, and education on processes related to Insurance coverage. The CFS needs to be knowledgeable in all aspects of the process from intake through billing.
KEY RESPONSIBILITIES:
§ Responsible for determining eligibility and ensuring that customers meet their financial obligation and offer options where applicable.
§ Record and maintain complete documentation of activities performed on a customer’s account.
§ Advise customers on matters related to eligibility, coverage, deductibles, and any financial responsibility the customer might have.
§ Communicate with customers and insurance companies regarding pre-authorizations, payments, or to resolve account inquiries.
§ Discuss payment alternatives as appropriate; Sets up arrangement/monthly installments plans for customers to pay off their financial balances.
§ Collect and process payments for out-of-pocket amounts, document collection activities and outcomes as appropriate.
§ Create detailed notes in the system to reflect all actions performed on the account.
§ Consistently maintains, analyzes, and updates financial information on the customers’ accounts.
§ Participate in data gathering for financial reporting.
§ Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
§ Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
****REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE :
§ High school diploma or GED.
§ Minimum 6 months experience in insurance billing or related experience.
§ Proficiency in Microsoft Suite.
§ Excellent organization and time management skills
§ Excellent customer service and communication skills with the ability to show compassion to customers.
PREFERRED COMPETENCIES AND QUALIFICATIONS :
§ Medical terminology knowledge.
§ Knowledge of CPT/ICD-9 coding.
PPHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Frequent use of hands, wrists, fingers associated with using computer equipment.
§ Prolonged periods of time working at a desk and/or on a computer.
§ Occasionally move and reach with arms and hands.
§ Ability to lift/move up to 10 pounds.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Skills
Positive customer communications, self-motivated, adaptable to improve efficiencies, some insurance knowledge and understanding of a customer policy details, basic math skills
Required Experience
Customer service in healthcare preferred, insurance verification experience preferred
Positive customer communications, self-motivated, adaptable to improve efficiencies, some insurance knowledge and understanding of a customer policy details, basic math skills