Provide end-user support in efficient and effective utilization of assigned software applications within a unit. Performs troubleshooting of existing applications as well as identifying, analyzing and recommending new applications. Documents processes, conducts analyses and creates custom reports.

MAJOR RESPONSIBILITIES:

• Duties may include but are not limited to:
• Support and maintain software applications across unit(s).
• Provide ongoing user support and resolution for system, application and/or data issues. Troubleshoot and correct processing errors.
• Assist with the development and maintenance of specifications associated with system or application function development, implementation, and/or modification.
• Construct custom reports for unit staff, other campus units as assigned, contractors and vendors.
• Participate in the development and presentation of user training programs.
• Develop and maintain business and technical documentation in support of software applications and interfaces.
• Identify and recommend as appropriate, software related products and services to improve existing processes.
• Perform other related duties as assigned.

BASIC QUALIFICATIONS:

EDUCATION: Bachelors degree in Business Information Systems, Computer Science, Management, Accounting or related field.

WORK EXPERIENCE REQUIRED FOR THIS JOB: One to two years of related experience

CERTIFICATIONS:

SPECIALIZED SKILLS REQUIRED FOR THIS JOB:

Application Support Analyst with strong Salesforce experience. Qualified candidates should have experience gathering requirements and supporting a CRM solution. Strong knowledge of Sales Cloud, Service Cloud, and Marketing Cloud.

PREFERRED QUALIFICATIONS:

PREFERRRED WORK EXPERIENCE Three to five ten years job related experience related experience CERTIFICATIONS OR LICENSES PREFERRED: Salesforce Administrator

IMPACT & INFLUENCE: This position will interact on a consistent basis with: users of assigned applications internal and         external to unit, central IT office personnel, contractors and vendors. This position typically will advise and counsel: users, IT personnel, contractors and vendors. This position will supervise: NA

Required Skills Required Experience

QUALIFICATIONS AND COMPETENCIES:

• High School diploma/GED required; Associates degree preferred.
• Minimum of three years of experience in a high paced office environment is required.
• Proficiency in Microsoft Office Suite, including Outlook is required.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Able to use technology to optimize efficiency and effectiveness.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Listens well and retains instructions; accepts constructive feedback from supervisor.
• A track record of being consistent with attendance and prompt arrival at work and meetings.
• Ability to perform job with integrity and values consistent with the Numotion Mission.

At Numotion, we are committed to meeting the needs of those we serve, and our employees. Working for Numotion, you will receive a competitive wage and benefits, including medical, dental and vision insurance, short or long term disability, a 401 K plan and life insurance.

Numotion is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Numotion is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.