Location: OP KS 66251

Social Media Customer Service Representative II will focus on monitoring, engaging and assisting customers on Social Media platforms such as, but not limited to, Facebook, Twitter, Google Plus and Instagram. Provide customer support via social media and/or telephone to customers who have questions, concerns or confusion around a particular product or service. Candidates will have demonstrated problem solving capabilities, as well as good written, IM and telephone oral communication skills.  Must be able to communicate engagingly on social media.  Minimum typing +40 wpm, have data entry proficiency (min. 4000 keystrokes), data entry proficiency and the ability to perform database querying. Candidates must be available to work a flexible work schedule:  days, nights, weekends and holidays. Candidates must possess a High School diploma or equivalent and a minimum 2 years of social media experience and +2 years of customer service experience. Ability to speak and write fluent Spanish a plus.

 24 x 7 coverage.  Includes 4-6 weeks intermittent and mandatory training onsite in OP Kansas, 8a-5p training.  Expect shift work/flexible hrs. during non-training periods. Include shift available and social media experience on resume.

Social Engagement specialist; focus on monitoring, engaging and assisting customers on Sprint's Social Media platforms including Sprint Community, Facebook, Twitter, Google Plus an

Required Skills Required Experience

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

• Current Texas Nursing License
• Current CPR, ACLS, and PALS
• Graduate of an accredited school of nursing
• Minimum 2 year experience in a hospital setting
• Ability to recognize, evaluate, solve problems and correct errors.
• Ability to establish and maintain effective working relationships with patients, hospital staff, physicians, vendors and the public.
• Excellent communication and organizational skills.
• Demonstrates accountability, professionalism, openness, receptive to change, creativity and innovative.
• Excellent communication skills
• Ability to adapt to change quickly, strong knowledge base relative to surgery procedures and management of the surgical patient
• Understands principles of aseptic technique and their implementation
• Ability to care for patients from infancy to geriatrics
• Excellent teaching skills
• Basic knowledge of Performance Improvement ideology 
• PHYSICAL REQUIREMENTS/HAZARDS

+----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Frequency | None | Some | Freq. | Very | | | | | | | | | | | | Freq. | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Lifting > 50 |   | X |   |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Lifting > 20 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Pushing > 50 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Pulling > 50 |   |   | X |   | | lbs. | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Stooping, |   |   | X |   | | Kneeling | | | | | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Crawl | X |   |   |   | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Climb | X | |   |   | +----------------+----------------+----------------+----------------+----------------+ |   |   |   |   |   | | | | | | | | Balance | X |   |   |   | +----------------+----------------+----------------+----------------+----------------+

Some = 1 - 4 times/day or 10%  Freq. = 20 - 40 times/day or 33%

Very Freq. = 100 times/day or 56%

WORKING CONDITIONS:

(X) INSIDE [Specify major                                 HAZARDS:

working conditions]                                (X) Exposure to toxic/chemical/detergents

(  ) OUTSIDE [Specify major                              (  ) Exposure to extreme conditions: hot/cold

working conditions]                                (  ) Exposure to dust/fumes/helicopter drafts

(X) Exposure to moving mechanical parts

PHYSICAL REQUIREMENTS:                                  (X) Exposure to potential electrical shock

(X) Exposure to X-ray/electromagnetic                                                                                                 energy

(X) Manual Dexterity (eye-hand coordination)     (X) Exposure to high pitched noises

(X) Perform shift work                                       (X) Exposure to communicable diseases

(X) Maneuver weight of patients                         (X) Exposure to pathogen exposure

(X) Hear alarm/phone/tape recorder/equipment  (X) Exposure to risk exposure

(X) Walk 6 hours per day                                   (X) Use of latex gloves

(X) Reach above shoulder

(X) Repetitive arm/hand movements                  MENTAL/EMOTIONAL REQUIREMENTS:

(X) Finger dexterity                                            (X) Manage stress appropriately

(X) On Call Work                                               (X) Handle multiple priorities

(X) Color vision                                                 (  ) Works alone

(X) Acuity - Near                                               (X) Manage anger/fear/hostility/violence

(X) Acuity - Far                                                 (  ) Work in areas that are confined and/or      

(X) Depth perception                                              crowded

WORK POSITIONS (% OF TIME SPENT):

Sitting:           5%             Standing:          30%            Walking:            _65%