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Customer Care Coordinator

IAP Worldwide Services, Inc

Customer Care Coordinator

San Diego, CA
Full Time
Paid
  • Responsibilities

    SUMMARY OF POSITION:

    IAP is seeking a Team Lead based out of San Diego, CA to lead a Steam Systems Readiness Assist Team providing timely direct support services tailored to the needs of ships to enhance the ship’s organic proficiency and capabilities by way of training to improve material readiness through all events in a ship’s operational cycle.

                   

    ESSENTIAL JOB FUNCTIONS: (not limited to duties as described – performs related duties as requested)

    THE STEAM SYSTEMS TEAM LEAD SHALL:

    • Have general knowledge and provide technical direction and oversight of approximately 8 subject matter experts in the following classifications/disciplines/trades: Diesel Engine Inspector (DEI), Steam Generating Propulsion Inspectors (SGPI), Damage Control, Electrical Systems, Auxiliaries Systems, Deck Operations and Systems, Ship Self Defense System (SSDS) Combat Systems, 3-M, and Logistics.
    • Provide best recommendations to keep a warship ready for combat.
    • Provide candid guidance to their team and to the ship’s crew for expanding the ship’s crew’s knowledge with insightful methodology.
    • Compile and provide to the Program Manager ship visit reports and performance assessments.
    • Effectively communicate progress, assessment, and recommendations with ship senior leadership.
    • Create and execute training plans tailored to the needs of the ship.
    • Ensure proper and safe conduct of preventive maintenance, operational checks, or special test procedures on any equipment.
    • Perform safety “walk throughs” as a precursor to equipment operation.
    • Develop executable material inspection Sequence of Events and Execution Plan.
    • Ensure proper conduct of material inspections to include effective identification, documentation, and correction of deficiencies.
    • Review of administrative programs supporting readiness requirements.
    • Ensure compliance with all safety, occupational health, and environment protection standards.
    • Properly upkeep material history files to support maintenance requirements.
    • Develop, conduct, and support other training evolution requirements for ship’s force as necessary.

              

     

    EDUCATION AND EXPERIENCE: (OR EQUIVALENT)

    • Under-graduate or associate’s degree or extensive demonstrated experience in a management role.
    • Over 25 years of supervisory experience in analyses, information system operations, and implementation of technical projects.
    • Supervisory main propulsion experience with Navy surface ship maintenance processes.
    • Subject Matter Expert in Steam Main Propulsion and Control Systems.
    • Extensive experience as shipboard Engineering Officer of the Watch (EOOW) on multiple ships.
    • Extensive experience in Navy Ship main propulsion engineering on multiple ships.
    • Maintenance/training staff experience (e.g. Immediate Superior In Charge (ISIC), Type Commander (TYCOM), or Afloat Training Group).
    • Maintenance Staff experience.
    • In-depth knowledge of Navy ship depot level maintenance processes.
    • In-depth knowledge of the theory and workings of surface ship maintenance processes.

     

    KNOWLEDGE & SKILLS

    • Broad experience in shipboard systems and material condition assessment.
    • Able to effectively communicate and manage team of approximately 8 subject matter experts.
    • Possess the depth and breadth of experience to provide best recommendations to keep a warship ready for combat.
    • In-depth knowledge of Navy ship depot level maintenance processes.
    • In-depth knowledge of the theory and workings of surface ship maintenance processes.

     

    LICENSE & CERTIFICATIONS:

    N/A

     

    PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

    N/A.

     

    TRAVEL

    • Some travel (<20%) travel is anticipated.

     

    SECURITY CLEARANCE:

    • SECRET

     

     

    AS A LEADING INTERNATIONAL SERVICES COMPANY FOR MORE THAN 65 YEARS, IAP PROVIDES A BROAD SPECTRUM OF SERVICES AND SOLUTIONS TO U.S. AND INTERNATIONAL GOVERNMENT AGENCIES, AND ORGANIZATIONS.  A WORLD-CLASS LEADER IN PROVIDING SEASONED PROGRAM MANAGEMENT, IAP LEVERAGES AND INTEGRATES ITS CAPABILITIES – IT & COMMUNICATIONS, AVIATION & ENGINEERING SOLUTIONS, POWER SOLUTIONS, INFRASTRUCTURE & LOGISTICS - TO PROVIDE SAFE, INNOVATIVE, AND RELIABLE SOLUTIONS TO MEET CUSTOMERS' DIVERSE AND COMPLEX CHALLENGES.  WITH 2,500 TEAM MEMBERS, IAP OPERATES IN MORE THAN 110 LOCATIONS IN 27 COUNTRIES WORLDWIDE AND MAINTAINS OFFICES IN THE WASHINGTON D.C. AREA, FLORIDA, MARYLAND, OKLAHOMA, THE UNITED KINGDOM, AND THE MIDDLE EAST.  LEARN MORE AT WWW.IAPWS.COM.

     

    IAP IS AN EOE, INCLUDING DISABILITY/VETS.  

    ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, OR STATUS AS A PROTECTED VETERAN. 

     

    Required Skills Required Experience

  • Qualifications

    WHAT YOU WILL NEED TO SUCCEED

    • High School diploma/GED required
    • Experience working in a fast paced environment
    • Drive to provide best-in-class service to our partners and customers
    • Ability to manage multiple competing priorities without sacrificing a high level of service
    • Strong time management with the ability to maintain team schedules as needed
    • Basic understanding of health insurance
    • Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines
    • Exceptional client focus and a natural ability to build relationships
    • Maintain a strong sense of urgency
    • Paramount sensitivity and ability to maintain confidentiality
    • Intermediate knowledge of Microsoft Outlook and Excel

     

    At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401K plan and life insurance. 

    We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.