POSITION SUMMARY
We are hiring an Implementation Specialist for our member success team. This role is critical to ensuring the smooth integration of our cutting-edge algorithms into our clients' workflows. The ideal candidate will excel in client communication, possess strong technical skills, and be adept at problem-solving. This role involves guiding clients through onboarding, algorithmic program set up, client support and acting as a liaison between sales and Member Success Relationship Manager. The annual salary range, excluding commission and quarterly bonuses, is $50,000 - $55,000. The range stated on the listing includes projected outcome of compensation based on current employees results in the role.
The position you are applying for is actively building a bench and we're continuously on the lookout for exceptional talent to join our team. We will be conducting interviews and initial assessments to ensure suitability for the role periodically with applicants who show a high level match for the position.
ABOUT YOUR COMPANY
Nurp pioneers the convergence of modern and future investing through emerging technologies. Our advanced algorithmic trading bots and comprehensive forex trading systems challenge traditional investment models, propelling algorithmic investing for unparalleled success.
PERFORMANCE OBJECTIVES
Collaborate with clients to understand their needs and guide them through the onboarding process.
Install and configure algorithmic solutions tailored to clients' environments.
Troubleshoot technical issues during implementation.
Act as the primary point of contact for client’s post-sale and complete full implementation processes.
Create and maintain documentation related to implementation processes and issue resolution.
Provide training sessions to clients on algorithm usage and configurations.
Transition clients to relationship management.
Resolve complex issues and support requests.
Performs other related duties as necessary or assigned.
KEY COMPETENCIES
Communication Skills: Clearly communicate technical concepts to clients and collaborate with internal teams.
Problem Solving: Analyze technical issues and provide efficient solutions.
Technical Proficiency: Demonstrate proficiency in algorithmic concepts and applications.
Team Collaboration: Work collaboratively with cross-functional teams to ensure successful integration.
Documentation: Create and maintain comprehensive documentation related to implementation processes.
Trading and Financial Knowledge:
QUALIFICATIONS
Bachelor's degree in Computer Science, Information Technology, Finance or related field. (Prefered)
Minimum (2) years in implementing and supporting SAAS, technical or financial software. (Required)
Minimum (5) years in customer support role. (Required)
Strong technical and software operation skills (Required)
Strong troubleshooting, problem-solving and proactive skills. (Required)
Excellent communication and interpersonal skills. (Required)
Familiarity with algorithmic concepts and applications is a plus. (Prefered)
Knowledge of the trading markets (Prefered)
Financial Series Licensing (Prefered)
BENEFITS
Remote Position.
Paid Time Off.
Health insurance.
Dental Insurance.
Vision Insurance.
Life Insurance.
Accident insurance.
Hospital insurance.
Access to our product and services at large discounts and some instances free.
Internal team events. National and international
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Nurp recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.