***Please note this position is in Signapore

Job Title: Nurse Manager
Location: Singapore
Employment Type: Full-Time
Work Schedule: 4-day work week (3 days in ECC: 7 AM–7 PM; 1 operational day: 9 AM–6 PM)
Salary: Competitive and commensurate with experience
Benefits: Health insurance, employee discounts, professional development opportunities

Position Overview:

The Nurse Manager leads the veterinary nursing team across all clinical departments, with a primary focus on the Emergency & Critical Care (ECC) unit. This role ensures the delivery of high-quality patient care, efficient clinical operations, and effective staff management. The Nurse Manager collaborates closely with the Chief Operating Officer (COO), Specialists, and Veterinarians to balance clinical priorities with operational goals.

Reporting Structure:

• Reports to: Chief Operating Officer (COO)

• Leads: Nursing team across all departments, with direct oversight of ECC

Key Responsibilities:

Hospital Operations:

• Oversee daily clinical operations in coordination with the COO.

• Conduct annual audits to identify workflow bottlenecks and reduce patient wait times.

• Implement time-management and scheduling strategies to improve efficiency.

• Ensure all staff are trained and compliant with Standard Operating Procedures (SOPs).

ECC Service Management:

• Ensure full ECC nurse coverage for 24/7 operations with minimal staffing gaps.

• Optimize emergency shift planning and resource allocation using data-driven tools.

• Enhance triage and intake processes for faster emergency response.

• Monitor ECC KPIs including patient outcomes and satisfaction.

• Lead ongoing training for ECC staff in high-pressure decision-making.

• Facilitate effective collaboration between ECC and other hospital departments.

• Standardize documentation and handovers to ensure continuity of care.

• Benchmark ECC recovery rates and identify areas for improvement.

Human Resources & Workforce Planning:

• Lead mentorship and training programs for nursing staff across departments.

• Promote diversity and inclusion in recruitment and workplace practices.

• Address staff concerns and disciplinary matters in coordination with the COO.

• Manage schedules, attendance, and leave to ensure consistent staffing.

• Partner with universities for internship and externship opportunities.

• Participate in hiring and evaluation of nursing team members.

Desired Qualifications & Skills:

• Degree or diploma in veterinary nursing or general nursing.

• Advanced veterinary nursing certifications (e.g., Cert III or Cert IV) preferred.

• Minimum 5 years of supervisory or managerial experience in veterinary nursing.

• Strong background in patient care, team leadership, and clinical operations.

• Excellent communication, mentoring, and interpersonal skills.

• Knowledge of veterinary healthcare protocols and compliance standards.

About the Hospital:

This independent, referral-based veterinary hospital brings together a team of specialists in surgery, internal medicine, neurology, exotic companion mammals, and cardiology. It is equipped with advanced diagnostics and offers 24/7 Emergency & Critical Care services. The hospital also provides rehabilitative care through certified hydrotherapists and rehabilitation professionals, with a focus on enhancing treatment outcomes and quality of life for pets and their families.

Equal Opportunity Statement:

This employer is an equal opportunity organization. We value diversity and are committed to creating an inclusive and supportive workplace for all employees.