Job Description

As the Registered Nurse (RN)/Licensed Practical Nurse Clinical Concierge you will provide real-time Tele-support for patients, their families, the public, and employees (customers). In this role you will triage incoming communications, ensure proper documentation of activity, schedule appointments, make follow-up calls, problem solve, and connect customers with their needs.

-Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new/current patients for the purpose of providing exceptional patient care & customer service in a fast-paced, high-volume call center environment.
-Demonstrate the ability to prioritize and multi-task, operate multiple web-based systems simultaneously, access and comprehend information to determine the next steps, and perform data entry with a high level of accuracy.
-Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company
-Compliance with HIPPA in all interactions
-Create, update and access confidential client data in company Electronic Medical Records with a high level of confidentiality and accuracy
-Communicate effectively with both internal and external customers
-Maintain internal department spreadsheet logs and/or reports.
-Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.
-Complies with acceptable standards and practices.
-Knowledge of government regulations and HCAC standards desired.
-Other duties as assigned.

Qualifications

-Registered Nurse or Licensed Practical Nurse with Current licensure to practice in the state of Florida.
-Must have sound knowledge and previous experience clinically caring for patients at a medical/surgical level at a minimum.

Additional Information

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.