Job Description

-Demonstrates, supports, and adheres to company values as an intrinsic part of the team’s daily collaboration efforts.
-Protects the confidentiality of patient and organization information through effective controls and direct supervision of operations.
-Receive, review, and process Central Intake referral requests with precision, attention to detail, and accuracy, in an expedited/timely manner, daily.
-Possess organizational skills with the ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the Department’s Standard Operating Procedures.
-Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, and Adobe Acrobat ProDC, and experience of working with database management.
-Possess a level of patience, and a pleasant demeanor essentially, with a high level of problem-solving skills.
-Detailed oriented with the ability to multi-task; flexibility and agility to accommodate daily fluctuations and volume surges. Adaptability to accommodate business needs as the company growth may require.
-Track individual key performance indicators, daily.
-Participating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
-Cross-Train and collaborate to support other Central Operations Teams with Special Projects.
-Additional Duties/Tasks may apply as the business needs of the company evolve.

Qualifications

-High School Diploma.
-Two years of experience in Healthcare Intake.
-Willingness to cross train over into Authorizations.

Additional Information

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.