Benefits:

401(k)

Health insurance

Paid time off

About ProMedix Health

ProMedix Health is a Medicare-focused Chronic Care Management and Remote Patient Monitoring company delivering services to patients of contracted physician practices and a regional hospital system’s patient panel. We are building our clinical team and looking for an experienced RN supervisor who can lead day-to-day clinical operations, keep our programs compliant, and serve as the connective tissue between our nursing staff, our Medical Director, our accounts, and their patients.

Role Summary

The Nurse Supervisor owns the day-to-day clinical performance of ProMedix’s CCM and RPM programs. This is a hands-on supervisory role — you will manage and develop the care coordination team, carry an active patient panel, enforce compliance, oversee care plan quality, and serve as the primary clinical point of contact for contracted practices, PCPs, and our clinical staff. You report directly to the VP of Operations and the CEO.

This role requires someone who knows how to run a compliant Medicare program, lead nurses, understand CPT billing codes for CCM/RPM reimbursement, and interface credibly with physicians and accounts — without owning technology buildouts or HR infrastructure.

Key Responsibilities

Clinical Team Supervision

Supervise care coordinators and CCM/RPM nurses day-to-day — assign caseloads, monitor activity, provide clinical guidance, and address performance gaps

Onboard, orient, and train new clinical staff on ProMedix workflows, protocols, compliance standards, and the ProMedix Virtual Care Portal

Serve as the escalation point for complex or high-acuity patient situations; provide operational oversight of ProMedix Direct NPs

CCM/RPM Compliance & Billable Time Management

Possess and apply deep knowledge of CMS compliance rules for RPM and CCM — time thresholds, device reading requirements, patient contact cadence, and monthly billing cycle integrity

Ensure all billable encounters are clinically necessary, accurately documented, and audit-ready at all times

Monitor care coordinator productivity against defined KPIs: visits PPPM, time-to-bill, care plan completion, and escalation turnaround

Review and approve care plans for accuracy, completeness, and clinical appropriateness before submission

Documentation & Escalation Oversight

Review all clinical documentation in the ProMedix portal for quality, consistency, and compliance traceability; enforce real-time documentation standards with no external spreadsheets

Identify and correct documentation gaps that could create audit exposure or billing failure

Manage DNC escalations, patient complaint resolution, and outreach compliance; enforce escalation protocols for each practice and affiliated provider

Ensure RPM biometric, trend, and symptom alerts are reviewed and resolved within defined SLA timeframes

Account & Physician Relations

Serve as the primary clinical point of contact for contracted practice accounts and PCPs — communicating escalations, care summaries, month-end reporting, and program updates

Build and maintain working relationships with practice staff, account contacts, and billing staff

Maintain direct communication with contracted practice billing managers; monitor claim submittals, denials, and receipts to ensure accurate and timely submissions

Direct Patient Care

Carry an active patient panel as directed, delivering CCM and RPM services directly in addition to supervising the team

What We’re Looking For

Required

Active California RN license in good standing

Minimum 3 years of clinical nursing experience with at least 1 year in a supervisory, charge, or lead capacity

Direct experience in CCM, RPM, transitional care, or a Medicare chronic disease management program

Working knowledge of CMS compliance requirements for CCM and RPM — time thresholds, documentation standards, and medical necessity

Familiarity with CPT billing codes for CCM and RPM encounters and reimbursement submissions

Understanding of credentialing requirements and Medicare program participation standards

Comfortable operating autonomously in a telephonic and remote patient care environment with new technology platforms

Strong communication skills with patients, nurses, physicians, and practice staff

Preferred

Experience managing clinical staff performance against measurable KPIs

Familiarity with care plan development across Medicare and geriatric populations

Experience in Epic, Elation, or similar EHR platforms

Experience across multiple contracted accounts or practice settings simultaneously

Public Health Nurse certification or community/population health background

Compensation

Competitive and commensurate with experience. Full-time. 100% on-site — not hybrid. Benefits include medical, dental, vision, and 401(k) with employer match per company plan.