Job Description

Nutrawise Health & Beauty, located in Irvine California, is a leading manufacturer of health and wellness supplements including the award winning line of youtheory® products which are sold in over 50,000 retailers worldwide. With over 100 years of combined service in the natural foods and supplement industry, Nutrawise executives are committed to its mission of being a purpose built company that continually supports a wide range of charitable organizations both locally and globally.

If you are looking for a company that values and develops it’s employees while offering engaging work, Nutrawise may be the place for you. Our people are what makes us a great company. We're growing fast and we want you along for the journey!

ABOUT THE POSITION

The Customer Service/Data Entry is primarily responsible for engaging with customers on behalf of the company. Maintaining customer service account information and updating Company’s database on a timely manner .This position works closely with our Customer service supervisor and warehouse departments to determine the quickest, most effective ways to resolving any issues.

WORK SCHEDULE : Monday– Friday 8:00 a.m. – 5:00 p.m.

RESPONSIBILITIES

• Compiles and sorts customer orders and account information and establishes entry priorities, reviewing data for deficiencies and resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Interacts as needed with other personnel for clarification on orders prior to order entry
• Working with a team of CSRs and other departments to find appropriate solutions
• Resolve customer inquiries via phone, email, and mail
• On a timely basis, enters customer orders and account data by inputting text based and numerical information from source documents
• Reviews and verifies entered data for deficiencies or errors, corrects errors and checks all output for accuracy
• Assists with maintaining efficient operations by following policies and procedures and reporting needed changes
• Assists with answering phones and directing activities as needed
• Performs other related duties as requested by management

REQUIREMENTS

• High School Diploma or equivalent required.
• 1-2 years customer service experience
• Minimum 1 year related data entry experience strongly preferred
• Fast and accurate data entry skills
• Must be highly detail oriented with a focus on thoroughness and accuracy
• Positive attitude and ability to work in team environment.
• Computer Skills: Must be proficient in Microsoft Word and Excel
• Must be bilingual / Spanish

BENEFITS:

• Competitive salary, including discretionary performance-bases bonuses
• Health Benefits (medical, dental, vision)
• Life Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Employee Assistance Program
• Vacation Time
• Employee Recognition Programs
• Learning & Development
• Work/Life Balance
• Fun Company Events