Operations Specialist - Work Orders

S

SunPower

Operations Specialist - Work Orders

Orem, UT
Full Time
Paid
  • Responsibilities

    Work Order (O &M) Specialist – Solar Operations

    Job Level: Specialist
    Location: Orem, Utah
    Shift: Full-Time
    Department: Operations, Work Orders
    Division: Blue Raven Solar
    Compensation: $18–20/hr

    Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.

    Role Overview

    We are seeking a highly organized and proactive O &M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.

    This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.

    Key Responsibilities

    Work Order Management

    • Receive, create, schedule, and manage O&M work orders from initiation to completion.
    • Ensure accurate data entry, documentation, and status tracking in internal systems.
    • Monitor timelines, dependencies, and completion milestones.

    Scheduling & Coordination

    • Coordinate service appointments with customers, service technicians, field crews, and subcontractors.
    • Optimize schedules to maximize crew efficiency and minimize downtime.
    • Coordinate multiple parties, materials, and access requirements as needed.

    Customer Communication

    • Serve as the primary point of contact for customers throughout the O&M lifecycle.
    • Provide clear, timely updates on scheduling, system status, and next steps.
    • Handle escalations, reschedules, and service conflicts with professionalism and empathy.
    • Support billing, payment collection, or service approvals when required.

    Operational Support

    • Maintain grasp of assigned work in process (WIP), ensuring equilibrium with customer service.
    • Identify trends, recurring issues, or blockers impacting service delivery.
    • Support internal teams with accurate reporting and real-time status updates.
    • Assist with process improvements to enhance operational efficiency and customer satisfaction.

    Collaboration & Reporting

    • Work closely with operations leadership, internal teams, engineering, and subcontractors.
    • Ensure alignment across departments to meet service-level expectations and operational goals.

    Qualifications

    Required

    • Experience in project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).
    • Strong organizational and multitasking skills with high attention to detail.
    • Excellent verbal and written communication skills.
    • Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.

    Preferred

    • Knowledge of solar PV systems, field service operations, or O&M workflows
    • Experience in a customer-facing service or operations role.
    • Ability to interpret basic work scopes, service notes, or technical documentation.

    Key Competencies

    • Strong time management and problem-solving skills.
    • High level of ownership, accountability, and follow-through.
    • Customer-first mindset with the ability to balance service quality and operational efficiency.
    • Calm and adaptable under shifting priorities and time-sensitive situations.