Job Description

LOCATION: Orange County, CA

JOB SUMMARY:

The Call Center representative supports the Customer Service/Call Center department by taking daily inbound customer calls. The Call Center person assist with escalations or customer concerns relating to their The Company purchase and/or warranties. In addition, the Call Center representative makes outbound calls to vendors/external customers to conduct a root cause analysis on the customer’s questions or concerns.

ESSENTIALS FUNCTIONS:

· Must answer phones promptly, efficiently, and in a courteous manner to ensure the customer feels their concerns are being heard

· Exhibiting active listening skills throughout the entire shift as detailed information must be collected from the customer

· Provide a “complete” customer service experience. This will entail helping the customer from the very first time they call in and follow through with a resolution for the best possible outcome for the customer and for The Company

· Work closely with the any company or person necessary to gather all facts related to any customer issues and resolutions

· Must follow company procedures when resolving customer issues. This can include price match, exchanges, and service/repair issues. Do necessary research

· Must work as an effective team member when fellow co-workers need additional help

· By using a Point of Sales systems, the Customer Service Agent enters/processes sale order exchanges and modifies sales tickets, including but not limited to:

o Change delivery dates

o Change customer address and/or phone numbers

o Change model numbers and sale prices

o Add or remove product warranty

o Add or change warehouse/driver instructions

o Accept customer payments and balance daily deposit log

v Must follow The Company’s code of safe practices and follow all policies and procedures.

v Constantly communicates with internal and external customers both orally and written

v Will multitasks competing priorities to ensure department KPIs are met

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

· Able to work in sitting position for long period

· Able to work on computer monitor for long period

WORK SCHEDULES:

· Available to work mornings, afternoons, evenings, and weekends.

· Ability to sustain a good attendance track record

QUALIFICATIONS:

· Proficient with Point of Sales software or systems

· 1-2 years of Customer Service or Call Center experience.

· Ability to communicate effectively due to the nature of the job is to answer customer phone calls and inquiries

· Ability to problem solve customer questions or concerns

· Attention to detail

· Ability to adapt and work in a fast pace environment

· Ability to sustain great attendance track record

· Computer literate (intermediate)

· Intermediate Data entry skills

· Intermediate Microsoft suite

· Ability to maintain professionalism when interacting with internal and external customers

PREFERRED:

· Bi-lingual Spanish/Tagalog/Vietnamese/Chinese/Korean preferred

· Ability to work a part time schedule.

· Experienced with Center Spec ERP Point is a plus

· College degree in related field such as Business or Hospitality

The above responsibilities are not all encompassing and may be modified as needed.

The Company is an equal opportunity employer and does not discriminate based on race, color, gender, religious creed, religious dress and grooming practices, marital or familial status, domestic partner status, national origin or ancestry, physical or mental disability, medical condition, genetic characteristics or information, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), sexual orientation, military or veteran status, gender identification, and gender expression or any other consideration or characteristic made unlawful by federal, state, or local laws.

Company Description

We are looking for a Returns Administrator to join our team! You will be responsible for administrative and physical function of the Returns to Vendor Department.