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Full Time Customer Relations Representative

OC Telecommunications

Full Time Customer Relations Representative

Fullerton, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are one of the top marketing and sales firms in Orange County. We have one goal in mind, to grow their consumer base and expand their brand reputation into new markets across the country. With the tools and technologies provided by our clients, we can focus on putting our energy toward creating a remarkably unparalleled experience for each customer. This is where our Customer Relations Team comes in!

    OUR CUSTOMER RELATIONS REPRESENTATIVE IS RESPONSIBLE FOR UTILIZING THEIR RELATIONSHIP-BUILDING SKILLS TO PROVIDE NOT ONLY UNPARALLELED SERVICE FOR OUR CUSTOMERS BUT FOR OUR CLIENTS. OTHER RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

    • Attend daily meetings to stay up to date on all client product knowledge, sales strategies, customer feedback, and forcasting
    • Work side by side with fellow team members to deliver memorable presentations to prospective customers
    • Deliver exceptional customer service and uphold a professional demeanor at all times a
    • Learn all relevant client knowledge in order to effectively answer any questions or concerns
    • Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
    • Attend and participate in virtual networking calls to expand client relationships and develop sales knowledge

    We are not looking for our Customer Relations Representative to stay stagnant. We are looking for someone with the initiative to master the fundamental entry-level responsibilities of the Customer Relations Representative role and grow exponentially within our firm.

    CUSTOMER RELATIONS REPRESENTATIVE QUALIFICATIONS:

    • A background in Customer Acquisition, Sales, Customer Service, or Communications
    • A High School diploma or equivalent
    • An outgoing, energetic, and determined demeanor when interacting with others
    • An undeniable drive for success and professional advancement in a lucrative industry
    • A knack for relating to a multitude of personalities and developing a sense of comfort with new customers
    • A reliable and self-sufficient personality