Job Description

CUSTOMER CARE REPRESENTATIVE OR FIELD CUSTOMER CARE REPRESENTATIVE

JOB DESCRIPTION:

OCuSOFT is an Eye and Skin Care pharmaceutical company seeking the services of a personable, energetic, "can-do" individual for the position(s) of 1.) CUSTOMER CARE REPRESENTATIVE and/or 2.) FIELD CUSTOMER CARE REPRESENTATIVE.

1.) CUSTOMER CARE REPRESENTATIVE (CCR) - $15.00 - $20.00/hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive sales by identifying and securing all relevant sales opportunities.
• Serve as internal sales support for pre-defined territory locations to achieve or exceed assigned sales goals.
• Work with the Field Sales team to drive territory coverage and maintain positive customer relationships.
• Take incoming customers' calls and inquiries.
• Manage and resolve customer complaints.
• Provide customers with product information.
• Process orders.
• Data Entry

REQUIREMENTS:

• Excellent communication skills and conscientiousness in their study habits to expand their product knowledge.
• Proficient computer skills with the ability to learn new software.

SEND RESUMES TO: ARAYFIELD@OCUSOFT.COM AND MPETITT@OCUSOFT.COM

2.) FIELD CUSTOMER CARE REPRESENTATIVE (FCCR) – Salary (Equivalent to $16.00 – $25.00/hour)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivering medical samples, coupons, literature, and other information to ophthalmologists, optometrists, opticians, dermatologists, and Skin Care professionals in their offices.
• Meet with the doctors, staff, and purchaser(s) to directly discuss products for the practice.

REQUIREMENTS:

• Excellent communication skills and conscientiousness in their study habits to expand their product knowledge.
• Proficient computer skills with the ability to learn new software.
• Valid Driver's license
• Available for overnight travel and occasional weekends.

SEND RESUMES TO: CSTARTZ@OCUSOFT.COM

HEALTH STATUS REQUIREMENT:

OCuSOFT, Inc. is a healthcare company and member of the Southwest Research and Technology Center. All Center employees are required to be fully vaccinated for COVID infection. The only exceptions to this requirement would be individuals with demonstrated religious beliefs or medical conditions that do not allow for such vaccinations.

BENEFITS:

Paid health insurance and eligibility for 401-K savings. Both positions offer challenges and a growth opportunity tailored to your career plans—now and in the future.

Company Description

OCuSOFT® is an expanding Eye and Skin Care pharmaceutical and supplies company marketing a wide range of products that include pharmaceuticals and supplies, medical devices, and over-the-counter eye care and skin care products. The Company offers a number of Rx products and clinical supplies sold directly into doctors' offices, as well as over-the-counter (OTC) products, which are detailed and sampled to doctors in-office or sold into the doctor's office for retail to the patients. Patients will then either buy these OTC products from the doctor or go to traditional drug stores and pharmacy chains to purchase for their ongoing needs.