DePuy Synthes Products, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a OEM Coordinator in Palm Beach Gardens, FL.

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to healthcare systems worldwide. For more information, visit www.depuysynthes.com.

JOB SUMMARY:

Receive and process OEM devices to bring them back to meet manufacturing specification.

DUTIES & RESPONSIBILITIES

Under general direction and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Process service activities within the S&R platform software for service and complaints to capture results and activities performed.
• Document results of service and/or test operations on data sheets and service records.
• Perform processing duties for OEM devices to be serviced including activities but not limited to activities noted:
• Request RMA from supplier
• Interacts with the OEM Supplier for following up on pending service activities.
• Interacts with the OEM Supplier for following up on warranty claims.
• Tracks service performance (lead time) of the OEM Suppliers and escalates to leadership if it is above the target.
• Determines optimization possibilities in the process, to achieve a faster and more efficient process with the OEM Supplier
• Receiving OEMs from Product Returns
• Sorting (Customer Owned/Consignment and conversion process/Checking for OOBF
• Creating Child WO for processing
• Create PO within Ariba
• Create documents needed to RTV/Shipping of OEM devices.
• Perform actions associated to OEM devices for NR’s
• Maintaining reporting by Updating the VRAS Report/OEM
• Receiving OEMs back from Supplier to get inspected.
• Perform inspection to established guidelines.
• Perform labeling activities for identification.
• Perform activities to prepare OEM to be shipped to inventory to Customer Returns/Shipping/Back to Inventory
• Perform support activities for the service organization.
• Maintain a clean, safe, and orderly work area.
• Comply with company policies and procedures including those relating to safety and quality.
• Know and follow all laws and policies that apply to one's job, and maintain the highest levels of professionalism, ethics and compliance at all times.
• Diligently participate in our compliance program-related activities as denoted by your supervisor or our Chief Compliance Officer
• Other duties as assigned.
  • Responsible for communicating business related issues or opportunities to next management level
  • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
  • Performs other duties assigned as needed

• High school diploma or GED and 2-4 years related experience in OEM or similar process.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS*

• Computer literate.
• Ability to read and comprehend engineering drawings and procedures.
• Ability to provide detailed documentation of work results.

Basic math skills including adding, subtracting, multiplying, dividing, and computing rate, ratio, and percent.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com

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