Job Description

Job Description

We are looking for a Customer Service Representative at our Location 750 E Sample Road B3, Pompano Beach, FL33064

Sales and Customer Service Representatives, or CSRs, will act as liaisons, providing product/service information, answering questions, and resolving any emerging problems our customer accounts might face accurately and efficiently.

Job Description

• Manage a high volume of incoming phone calls.

· Generate sales leads.

· Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.

· Meet personal/customer service team sales targets and call handling quotas!

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills Required

· Proven customer support experience or experience as a Client Service Representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters.

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively.

· Proven customer support experience or background as a Client Service Representative.

· Track record of consistently achieving or surpassing sales quotas.

· Strong phone contact handling skills with the ability to actively listen and articulate information effectively.

· Customer orientation and the ability to adapt and respond to different types of characters and customer needs.

· Excellent interpersonal skills to build and maintain relationships with customers.

· Effective communication and presentation skills to convey information clearly and persuasively.

· Ability to handle customer complaints, providing timely and appropriate solutions, and ensuring resolution.

· Ability to multitask, prioritize tasks, and manage time efficiently in a dynamic work environment.

· Detail-oriented with the capability to keep accurate records of customer interactions, process accounts, and file documents.

· Follow communication procedures, guidelines, and policies to ensure consistency and compliance.

· Willingness to go the extra mile to engage customers and exceed expectations.

· Strong proficiency in Microsoft Office Suite and other relevant software applications.

· Experience in utilizing Customer Relationship Management (CRM) systems for efficient customer management.

· Ability to effectively manage customer data, input information accurately, and maintain data integrity.

· Proficient in creating and delivering digital presentations using tools like Microsoft PowerPoint.

· Able to use Microsoft Office

Language

· Must speak Haitian Creole

· English

· Spanish is a plus.

Salary

Great work compensation for your efforts and opportunities for professional advancement within our workspace. Specific salary details will be addressed during the interview.

NB: Please send your resume via this email address info@olivierpierreservices.com so we conduct you to an interview as soon as possible.

Company Description

Olivier Pierre Services it's a marketing consultant firm

Company Description

Olivier Pierre Services it's a marketing consultant firm