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Patient Advocate/Hospitality Assistant

O'Mally Management Group

Patient Advocate/Hospitality Assistant

Tyler, TX
Full Time
  • Responsibilities


    Hospitality Health ER is a freestanding ER in Tyler, TX. We have an immediate need for PRN (as needed) Patient Advocate/Hospitality Assistant_._ You will have the opportunity to flourish in your career and cross train across multiple functions within a freestanding ER. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

    The Patient Advocate and Hospitality Assistant positions will require 12 hour shifts and applicants must have the availability to work a matrix schedule - including 3 shifts a week, including nights and weekends.



    This job description for the Patient Advocate at Hospitality Health ER provides criteria for the evaluation of the Patient Advocate position. The Patient Advocate at Hospitality Health ER functions include providing exceptional personalized service to all patients, guests, visitors, and staff of the facility. The Patient Advocate will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity.


    Under the direction of the Hospitality Manager, the Patient Advocate at Hospitality Health ER will be responsible for, but not limited to:

    1. Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility

    2. Prioritizing patient needs throughout the duration of their stay to include: answering questions and concerns; resolving any issues that may arise; running errands and providing meals

    3. Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments

    4. Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department

    5. Adhering to the mission and goals of Hospitality Health ER

    6. Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience

    7. Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log, and must supply receipts/invoices and properly document usage related to HHER funds and resources


    The requirements for employment with Hospitality Health ER are:

    1. Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment

    2. Critical thinking skills; ability to work autonomously and make efficient use of time and resources

    3. Understanding of clinical care and privacy

    4. Integrity and responsibility; will have access to company credit card and petty cash, and the company vehicle

    5. Current driver's license with no restrictions

    6. Ability to work effectively with patients, staff, and physicians

    7. Flexibility to meet scheduling demands of department

    8. Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager


    High School Graduate/Equivalent

    Previous customer service experience, direct patient care preferred


    Requires full range of body motion

    Eye-hand coordination

    Standing and walking for extensive period of time

    Pushing and pulling

    Climbing (ascending and descending)

    Bending / Stooping

    Using arm, leg and back muscles for extended periods

    Occasionally lifts and carries items weighing greater than 50 pounds

    Requires corrected vision and hearing to within normal range

    Requires working under stressful conditions

    Working irregular hours

    Working with hazardous chemicals

    Potential for cuts and bruises

    Requires some exposure to communicable diseases and bodily fluids

    Must be able to handle patient emergencies and other unusual incidents

    Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.