ABOUT HOSPITALITY HEALTH ER
Hospitality Health ER is a freestanding ER in Tyler, TX. We have an immediate need for PRN (as needed) Patient Advocate/Hospitality Assistant_._ You will have the opportunity to flourish in your career and cross train across multiple functions within a freestanding ER. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!
The Patient Advocate and Hospitality Assistant positions will require 12 hour shifts and applicants must have the availability to work a matrix schedule - including 3 shifts a week, including nights and weekends.
LOVE WHAT YOU DO, AND WHERE YOU DO IT!
This job description for the Patient Advocate at Hospitality Health ER provides criteria for the evaluation of the Patient Advocate position. The Patient Advocate at Hospitality Health ER functions include providing exceptional personalized service to all patients, guests, visitors, and staff of the facility. The Patient Advocate will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity.
Under the direction of the Hospitality Manager, the Patient Advocate at Hospitality Health ER will be responsible for, but not limited to:
Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility
Prioritizing patient needs throughout the duration of their stay to include: answering questions and concerns; resolving any issues that may arise; running errands and providing meals
Engaging with all patients, visitors and staff and providing a warm welcome; prepare and deliver refreshments
Overseeing the organizing, planning and prioritization of workflow within the Hospitality Department
Adhering to the mission and goals of Hospitality Health ER
Planning daily tasks for the Hospitality Department; anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience
Completing administrative tasks; must document and use logs appropriately such as the Van Usage Log and Credit Card Log, and must supply receipts/invoices and properly document usage related to HHER funds and resources
The requirements for employment with Hospitality Health ER are:
Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Understanding of clinical care and privacy
Integrity and responsibility; will have access to company credit card and petty cash, and the company vehicle
Current driver's license with no restrictions
Ability to work effectively with patients, staff, and physicians
Flexibility to meet scheduling demands of department
Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager
High School Graduate/Equivalent
Previous customer service experience, direct patient care preferred
PHYSICAL DEMANDS: THIS POSITION IS EXPECTED TO BE PHYSICALLY DEMANDING!
Requires full range of body motion
Standing and walking for extensive period of time
Pushing and pulling
Climbing (ascending and descending)
Bending / Stooping
Using arm, leg and back muscles for extended periods
Occasionally lifts and carries items weighing greater than 50 pounds
Requires corrected vision and hearing to within normal range
Requires working under stressful conditions
Working irregular hours
Working with hazardous chemicals
Potential for cuts and bruises
Requires some exposure to communicable diseases and bodily fluids
Must be able to handle patient emergencies and other unusual incidents
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.