* THIS POSITION IS BASED IN CHICAGO, IL BUT IS OPEN TO REMOTE WORKING ARRANGEMENTS.  

Contelligent has seen time and again that investing in our team, our community, and our customers can have a meaningful impact on the world around us. During these unprecedented times, Contelligent was able to see double-digit growth in 2020. This growth, and our commitment to providing outstanding service, is why we are entering into 2021 with a 95% customer retention rate.  We at Contelligent are as busy as we have ever been, and we are just getting started! 

WHAT DOES THIS MEAN FOR YOU AS A POSSIBLE EMPLOYEE?   

Well, it means you will be selling a solution that matters.  Our Monitoring as a Solution (MaaS) IoT platform offers our customers insight and visibility to do their jobs from anywhere in the world, giving them the tools to keep their people safe and operations running efficiently.   

It means that you can make a real impact. You'll be joining a high-growth, IoT MaaS company with a long history but in a fast-paced startup work environment. 

JOB FUNCTIONS: 

• Resolve product or service problems by clarifying the customer's inquiry; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution 
• Prepare product or service reports by collecting and analyzing customer information 
• Manage incoming calls/emails 
• Open and maintain customer Salesforce cases by recording account activity information 
• Keep detailed records of customer interactions 
• Ensure every customer interaction is friendly and professional.  
• Provide demonstrations of our platform via phone or screen share

QUALIFICATIONS 

• 3-5 years technical support/customer care experience 
• Familiarity with Salesforce 
• Proficient in Office 365 
• Communication skills – this role relies heavily on both written and verbal communication when interacting with customers and directing team members 
• Ability to multi-task, prioritize and manage time effectively 
• High school diploma or equivalent; college degree preferred 
• You are someone who always “Finds a Way!”  this role requires significant problem-solving skills

BENEFITS: 

• A modern, newly refurbished, collaborative workspace with plenty of room to social distance  
• Casual dress code 
• Happy hours and regular social events 
• Health Insurance – Single Coverage at no-cost 
• Dental / Vision / Life / Disability Insurance 
• 5 weeks of PTO 
• 401(k) with Employer Match 
• Onsite Gym – No cost to Employee  
• Flexible Work Schedules 
• Commuter Benefits 
• A culture that strives to take care of it's community with Contelligent Contributions. This year alone we have volunteered at several organizations and run food and clothing drives with company matched donations.