ONSITE 3rd SHIFT HELP DESK 1

S

Sundial Software

ONSITE 3rd SHIFT HELP DESK 1

Madison, WI
Full Time
Paid
  • Responsibilities

     

    PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. Looking to move as quick as possible. Please be sure candidates are ready to interview next week and the following.

    Work Shift: Tues – Saturday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd shift position

    The State of Wisconsin DOA is looking for one (1) Help Desk I.

    Top Skills & Years of Experience:

    Customer Service (6 mo. experience)

    Basic IT Troubleshooting (6 mo. experience)

    Call center experience (6 mo. experience)

    Nice to have skills: Previous IT Support desk call center experience

    Interview Process: Remote Interviews through TEAMS - 1 round

    Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison.

    All of work will be done working in the office on Femrite Drive in Madison WI.

    This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

     

    This is permanently a 3rd shift position working in the Madison Femrite office and exceptional attendance is expected.

     

    This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours and overtime may be necessary. This position does NOT have on call responsibilities.