The State of Wisconsin DHS is looking for Desktop Support III

100% ONSITE REQUIREMENT in MADISON WI

Top Required Skills & Years of Experience:

1\. Experienced at troubleshooting issues on Windows laptops and desktops. (3+ years)

2\. Experienced at tracking effort through a ticket system. (3+ years)

3\. Experienced at software installation, both packages and manual. (3+ years)

4\. Experience setting up computer stations and peripherals. (3+ years)

Nice to Have Skills:

1\. Experience with use of desktop tools such as Ivanti or SCCM.

2\. Experience imaging computer systems.

Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate.

Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Position is 100% on-site at DHS Central Office (currently 1 West Wilson).

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

The Bureau of Information Technology Services (BITS) needs immediate assistance with several desktop initiatives vital to DHS.

• Assist with support for PC endpoint incidents. This position will provide timely IT support to DHS staff so they can more efficiently support

critical DHS initiatives.

• Assist with operational upgrades of desktop systems. DHS is in process of updating the operating system of all production systems to

Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker.

• DHS is going to be physically moving from 1 West Wilson to the GEF1 building on East Washington. This position will assist with various technical aspects of that move, from

confirming correct setup at the new location to hands-on troubleshooting of technical issues.

Additional details: While there are multiple resources for the technician to reference, it is important for a successful candidate to be skilled at troubleshooting. DHS has a complex environment and cannot provide a script. Much of the customer-facing work is done via remote console, but there are many situations that require deskside visits. Technical acumen, communication and customer service skills are all important to success in this position.

Experienced at troubleshooting issues on Windows laptops and desktops. (3+ years)

Certification Education License Other Skill

Experienced at tracking effort through a ticket system. (3+ years)

Certification Education License Other Skill

Experienced at software installation, both packages and manual. (3+ years)

Certification Education License Other Skill

Experience setting up computer stations and peripherals. (3+ years)

Preferred Skills

Skill Type

Skill Name

Certification Education License Other Skill

Experience with use of desktop tools such as Ivanti or SCCM.

Certification Education License Other Skill

Experience imaging computer systems.