Job Description

Job Description

Client Services Advocate, Los Angeles, CA

Who We Are

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides software engineering, systems integration, and infrastructure management services to clients of all sizes and industries.

Summary

The Client Services Apprentice will work closely with the Client Operations and Client Services teams to gain an understanding of basic industry processes, internal workflows and streamlining initiatives. You will gain a high visibility into our industry and learn our entire workflow process, from sale to production.

Our apprenticeship program is 90 days-long and begins on the production floor, working closely with our Production Control team. The first 30+ days must be done in-office, Monday to Friday. After a 45-day period, our apprentices are evaluated for a possible transition to in-office/hybrid work schedule.

Some candidates will receive offers for Client Advocate and Business Systems Analyst, salaried positions within our department that include bonus pay, Health, Dental, Life insurance, matching 401K, all as of day-1. Recent college graduates are encouraged to apply!

Compensation

• Targeted Hiring Range: $21.00/hour (non-exempt)

Location and Hours

• 12655 Beatrice St. Los Angeles, CA 90066
• 8am to 5pm, Monday to Friday

Duties and Responsibilities

• Complete required HIPAA and CMS General Compliance and Fraud, Waste and Abuse Training.
• Complete apprenticeship training course that includes frequent progress assessments.
• Become familiar with the types of language used in communication with members and clients.
• Understand file processing automation, job submission, and inventory processes.
• Become familiar with ONESUITE products and the integration with production.
• Training on Atlassian Jira & Confluence tools.
• Perform detailed review of client templates and year over year programming changes.
• Monitoring all daily print production/ File sweeps/ File Reconciliation/ Job Monitoring/Print File verification and quality check with the client operations team.
• Participate in reviews of the following processes with the production engineering and client operations teams /Litho Prep /Inventory Management /Bulk shipments /Sales samples.
• Special reporting and data analytics for various streamlining initiatives.
• Create, document and maintain standard operating procedures and best practices.
• Critical thinking and problem solving.
• Identify risks and provide proactive risk assessments.
• Perform other duties as assigned.

Qualifications & Requirements

• Bachelor's degree from an accredited four-year college OR 0-3 year of relevant work experience in analytics, business development, developing process flows, process improvement, etc.
• Proficient with Microsoft Office products (MS Word, MS Excel).
• Must have a keen attention to detail, strong organization skills, and the ability to multitask on various projects.

Company Description

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Company Description

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.