Job Description

Manager- Process & Systems Support - Regional

Long Beach, CA

Want to join a dynamic company and begin an exciting career in international business? 

“Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by: Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively and both are wholly-owned subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong Kong Stock Exchange. OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully-integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach and continual innovation. We pioneered transportation coverage of China and we are an industry leader in information technology.  

We have an immediate opening in our Long Beach office for an Manager- Process & Systems Support.

RESPONSIBILITIES:

Provide personal computer technical and product usage assistance to regional OOCL associates.

Implement and manage ISO / Quality system in LGB, conduct audits and ensure training provided as needed.  Manage NCR process with LGB management.

Organize, manage, create and implement system and process enhancement requests on system and/or process as necessary.  Follow up on requests to ensure their successful completion. Including use of MS tools to improve automation.

Resolve local systems hardware and software problems.  Follow-up to ensure problem is resolved. Record problems and solutions to build knowledge base.

Maintain a system backup and disaster recovery per ISO guideline.

Monitor and report system issues and outages, including CISCO Phone systems and applications.

Provide direction to the team through development of team goals and appropriate training programs.

Monitor service levels to internal/external customers.  Develop recommendation for increased service levels and escalate to second level support as required.

REQUIREMENTS/SKILLS: 

Bachelors Degree in Computer Science or equivalent experience

OOCL Customer Service Philosophy; Client/Server Architecture; PC Hardware & Software; Networking concepts and architecture

ISO9001 system and Process

System Development Life Cycle; 

Process Mapping, BPM Tools, System Knowledge and capability

EASC / GDSC / NSC process for support

MS Office products,  E-Mail System, Client/Server, Rumba, CICS Print, NetView, TSO, FTU, DOS, UNIX, NT workstation & Server, Current Windows version in use.

Analytical and  Research skills, Attention to Detail Customer Relations,   Time Management, Organization, Planning and Prioritizing, Problem Solving, Teamwork, Verbal and Written Communication skills

   WHAT WE OFFER: 

 A challenging work environment where dedication and contributions are rewarded and recognized 

 A competitive salary 

 401K Retirement Plan and Defined Contribution Pension Plan 

 Paid Vacation and Holidays 

Group Insurance Coverage including Medical and RX, Dental and Vision 

Educational Assistance Program 

To apply for this position, please send your resume, cover letter and salary requirements. OOCL (USA) Inc. is an equal opportunity employer M/F/D/V. 

For more information on our company, please go to www.oocl.com.